Page 27 - Peak Period Planning Document-ENGLISH - 2019_Neat

PEAK PERIOD
LOSS PREVENTION

CUSTOMER AWARENESS EMERGENCY MANAGEMENT PROGRAM EMPLOYEE DISCOUNT PRIVILEGE
Greet customers upon entering the store ensuring Review Emergency Management Guide ensuring Identify yourself as an employee when you enter a
the front of the store is covered. Offer service to updated pages are replaced. Check that all key holders store. Have your shopping pass verified and show
customers throughout the store; get into the blind have an orange wallet card and understand how to use photo ID. Show your debit or credit card to manager
spots with your customers to increase sales and phone numbers. Know where to meet in an evacuation. processing sale for verification of your name and
eliminate the opportunity for theft in these areas. or signature– safeguard your integrity. All persons
PAYMENT FRAUD / SCAM PREVENTION authorized to process employee sales need to
SHOPTHEFT PREVENTION understand that they must verify shopping pass, photo
Minimize cash in register drawer / conduct regular cash ID if Associate not known to them and verify that
Role-play your stores code-word and burning removals including $50 and $100 bills, process a ‘No name / signature on debit or credit card matches name
techniques so team members are effective at using Sale’ using “audit” as the reason code. on shopping pass.
these in a non-accusatory manner. Beware of shoptheft Refer to “Payment Fraud Prevention” -Section 3 LP
behaviors (team working together, staying behind a Binder. Beware of quick change artists! - Use of big bills BANKING
rack, watching you more than the merchandise) for small purchase, offering smaller change, reaching
over to drawer. ENSURE GIFT CARD INTEGRITY Deposits placed daily in Brinks Safe and bank deposit
STORE SECURITY [CLICK HERE TO VIEW THE DETAILS] log fully filled out.

Lockers / safes / rear exit doors locked and stock REFUND POLICY ADHERENCE INVENTORY CONTROL
room doors closed during business hours. Store keys
kept secure and accounted for. CCTV footage Without receipt refunds to be processed to a gift Check off boxes on delivery report as they arrive in
spot-checked a minimum of 1 time per week and for card only, receipt fully completed by customer store / scan with PDT and upload immediately. Report
any suspicious event. Store Alarm system is armed at and ID verified by cashier. Ensure all refund types discrepancies to Inventory Control via email at
closing upon Team’s departure. are completed as per policy. Refund signature inventory@reitmans.com.
and verification compliance by all employees with
management verifications at end of day and following
business day.

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