Page 3 - Thyme - Simplified Customer Srvice Model_En
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CELEBRATE!





                      THE INITIAL CONVERSATION WITH THE M2B IS
                      ALL ABOUT CELEBRATING HER





                     INITIAL DISCUSSION

                       •  Congratulate her and welcome her to the store



                     ASK

                       •  What trimester she is in - «What stage in your journey are you at?»
                       •  «What did you see online that brings you into the store today?»


                     DO

                       •  A welcoming smile! Acknowledgment even when you are busy will go a long
                          way and let her know your name and that you are here for her
                       •  Know your weeks by trimester so you can efficiently bring her to the right

                          stage in her journey
                       •  This is where you let her know you are here to provide what she needs in

                          basics and what she really wants in fashion!
                       •  Show her the demin collection and the Starter Kit
                       •  Explain our sizing and how it works



                     KPI IMPACTED: CONVERSION
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