Page 6 - Thyme - Simplified Customer Srvice Model_En
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VALIDATE




                        AT THE END OF THE IN-STORE EXPERIENCE, WOW THE
                        M2B AND VALIDATE HER PURCHASE





                      ASK


                      •  If she is a Bump Benefits Member

                      •  How her experience was




                      TELL


                      •  Her why she needs to become a Bump Benefits Member

                      •  Her what she qualifies for as an add on purchase


                      DO
                      •  Ensure she signs up for the partners and you get her correct information

                      •  Keep your eyes forward and head up to acknowledge all waiting customers
                      •  Smile!

                      •  Have a sense of urgency for other moms waiting in line
                      •  Remind her to return at the next stage in her pregnancy! Suggest an appointment or
                          take her name to follow up




                KPI IMPACTED: UPT & CRM
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