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BEHAVIOUR
REACHING 60% CAPTURE
AS A FASHION ASSOCIATE, YOU PLAY AN IMPORTANT ROLE IN HELPING REACH
YOUR STORE ACHIEVE ITS 60% CAPTURE RATE TARGET. EACH MONTH,
THESE RESULTS WILL BE SHARED WITH YOUR MANAGER TO HELP THEM
KEEP TRACK OF THEIR TEAM’S PERFORMANCE.
KEEP IN MIND THAT THE INFORMATION YOU CAPTURE WHEN CREATING
OR UPDATING AN ACCOUNT IS CRUCIAL TO HELP US IMPROVE THE WAY
WE COMMUNICATE WITH OUR CUSTOMERS. BY KNOWING THE DETAILS
AS SIMPLE AS GENDER, WE CAN PERSONALIZE OUR MESSAGING TO THE
CUSTOMER AND INCREASE THEIR CHANCES OF VISITING OUR STORES OR
WEBSITE.
REACHING OUR 60% CAPTURE RATE TARGET IS A TEAM
EFFORT, SO LET’S MAKE EVERY CUSTOMER INTERACTION
COUNT!
