Page 32 - REWARD_EN

FAQ

WHY DID I NOT GO UP A TIER AFTER MY PURCHASE? DELIGHT
• ONCE A CUSTOMER UNLOCKS A NEW LEVEL, THEY WILL BE NOTIFIED BY US VIA E-MAIL
IN ABOUT ONE WEEK’S TIME.
• IT IS POSSIBLE THAT IF A CUSTOMER RETURNS MERCHANDISE THEY RISK GOING DOWN
A TIER AS THEY MAY NO LONGER QUALIFY FOR THAT TIER.

HOW DO I UNSUBSCRIBE FROM RWINSIDER?
• AS WITH ALL E-MAIL PROGRAMS CUSTOMERS CAN UNSUBSCRIBE BY CLICKING THE LINK
AT THE BOTTOM OF ALL OF OUR EMAILS OR BY CALLING CUSTOMER SERVICE.
• THE CUSTOMER’S EMAIL WILL BE UNSUBSCRIBED WITHIN 10 BUSINESS DAYS.
• IF THE CUSTOMER WOULD LIKE TO KNOW MORE, PLEASE REFER THEM TO OUR PRIVACY
POLICY.
• IT IS IMPORTANT TO ADVISE CUSTOMERS THAT BY UNSUBSCRIBING, THEY WILL NOT
ONLY BE STOPPING EMAILS BUT WILL ALSO NO LONGER HAVE ACCESS TO ANY OF THE
RWINSIDER PERKS.
• CUSTOMERS CAN ALWAYS RE-SUBSCRIBE WITH THE SAME EMAIL IF THEY HAVE
CHANGED THEIR MIND, IN-STORE OR ONLINE (LOOK AT THE “OPT IN” DROPDOWN).

IF A CUSTOMER ASKS TO BE CHANGED FROM “OPTED OUT” TO “OPTED
IN,” CAN THEY STILL RECEIVE THE WELCOME OFFER?
• NO, THEY THEY CANNOT RECEIVE THE WELCOME OFFER ONCE THEY HAVE “OPTED
OUT.”
• THIS HAS BEEN PUT IN PLACE TO AVOID ANY ABUSE OF THIS OFFER.

IS THERE A FIRST VIP EXPERIENCE PLANNED THAT OUR TEAMS CAN
SHARE TO CREATE EXCITEMENT?
• NO, THESE “VIP EXPERIENCES” ARE CURRENTLY IN NEGOTIATION.
• THE FIRST ONE IS PLANNED TO TAKE PLACE FOR MOTHER’S DAY FOLLOWED BY
FATHER’S DAY.

SOME OF OUR WOMEN’S BLAZERS COST OVER $150 ALONE, CAN
CUSTOMERS STILL QUALIFY FOR THE ALTERATIONS DISCOUNT EVEN IF
SHE ISN’T BUYING A BOTTOM PIECE?
• UNLIKE WHEN A CUSTOMER IS PURCHASING A MEN’S SUIT, FEMALE CUSTOMERS DO
NOT NECESSARILY HAVE TO PURCHASE A COMPLETE SUIT TO BENEFIT FROM THE
ALTERATIONS PROGRAM.
• HOWEVER, SHE MUST STILL SPEND A MINIMUM OF $150 AND BE CLASSIFIED IN OUR
SYSTEM AS AN RWINSIDER + (LEVEL 2, ANNUAL SPEND OF $151 - $750) OR RW GOLD
(LEVEL 3, ANNUAL SPEND OF $751+) TO BENEFIT FROM THIS PERK.