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FAQ

HOW IS THE CASHIER TO KNOW WHICH LEVEL RWINSIDER THE DELIGHT
CUSTOMER IS?
• IN THE CUSTOMER SEARCH SCREEN, ENTER THE CUSTOMER’S EMAIL ADDRESS AND
SELECT SEARCH [F1].
• HIGHLIGHT THE CUSTOMER’S PROFILE YOU WANT TO VIEW BY SELECTING VIEW/MODIFY
[F2].
• IN THE MODIFY CUSTOMER SCREEN, SELECT ATTRIBUTES [F3].
• IN THE CUSTOMER ATTRIBUTES SCREEN YOU CAN VIEW WHICH LEVEL OF THE
RWINSIDER PROGRAM THE CUSTOMER IS.

IF ASKING FOR THE CUSTOMER’S POSTAL CODE IS NO LONGER
MANDATORY, WILL THAT AFFECT STATISTICS AROUND A COMPLETE
PROFILE (AS IT WAS PART OF THE CRITERIA COUNT)?
• ALL REPORTING HAS NOW BEEN ADJUSTED TO REFLECT THE NEW REQUIRED FIELDS
AND THERE SHOULD NO LONGER BE ANY IMPACT ON STORES.
• THE CUSTOMER’S POSTAL CODE IS NOW AN OPTIONAL FIELD AND NO LONGER A
MANDATORY ONE.

CAN A CUSTOMER STILL RECEIVE THE BIRTHDAY OFFER IF THEY CHOOSE
TO “OPT OUT”?
• NO, AS WE CANNOT E-MAIL THEM IF THEY “OPT OUT.”
• OUR RWINSIDER PROGRAM IS DESIGNED TO REWARD LOYAL AND ENGAGED
CUSTOMERS.

DOES “UNLIMITED” ALTERATIONS MEAN NO LIMIT FOR FOR A ONE-TIME
ALTERATION ON ONE SUIT? CAN A CUSTOMER HAVE THE SAME SUIT
ALTERED SEVERAL TIMES AND STILL QUALIFY FOR THE ALTERATIONS
DISCOUNT MORE THAN ONCE?
• THERE IS A 3 MONTH WINDOW FROM THE TIME OF PURCHASE OF THE SUITING ITEM(S) AS
TO ENSURE THAT WE DO NOT KEEP ALTERING THE SAME SUIT FOR SEVERAL YEARS.

CAN YOU GIVE US SOME EXAMPLES OF WHAT WE WOULD CONSIDER AS
“VIP EXPERIENCES” FOR RW GOLD MEMBERS?
• WE WORK TO ESTABLISH PARTNERSHIPS AND IN SOME OF THE CASES WE MAY TREAT
OUR RW GOLD MEMBERS TO EXTRA ITEMS.
• FOR EXAMPLE, IN LAST YEAR’S Q4 PERIOD, WE HAD A PARTNERSHIP WITH CINEPLEX
AND, THEREFORE, RW GOLD MEMBERS WOULD HAVE BENEFITTED FROM MOVIE PASSES.