Page 43 - Delivering Authentic Customer Experiences
P. 43

Principle 3
            Deliver on your promises

            Keep your promises and you’ll keep your customers

            Customer service is the experience we deliver to our customer. It’s the
            promise we keep to the customer. It’s how we follow through for the
            customer. It’s how we make them feel when they do business with us.

                     Shep Hyken – Customer service expert and bestselling author
























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