Page 27 - MRF Training TJ MRF Manual Version 5 22042024 final April 24_Neat

T J O P E R A T I V E S T R A I N I N G M A N U A L V E R S I O N 5

9 Customers

You must be aware that you are often the Company’s regular customer contact. It is important
therefore that your appearance is smart and tidy and at all times you behave with courtesy and
politeness and ensure that our customer’s follow the site rules. Serious breaches of your conduct
may result in disciplinary action.

Please remember the following:

What is a Customer?

A customer is the most important person involved with our Company. They are not
dependent upon us! However, we ALL depend upon them for our living.

Please value them accordingly and ensure that at all times:-

A quality, safe and courteous service is provided
• Our operations are conducted to the highest professional standard. ALL personnel will
act in a responsible manner.

• You respond and react positively to every customer’s reasonable needs and
requirements.
• You dress appropriately in Company work wear and be courteous and helpful.

• Customer’s complaints must be reported to your line manager.
• All vehicles/plant are to be kept clean and tidy inside and out at all times.

• Cleaning equipment and chemicals are available to enable you to keep your vehicle/plant
clean.
• You must report to your manager immediately either in person or by telephone any
accidents, dangerous occurrences, near misses, or problems affecting your ability to
work safely and protect our customers visiting our sites.

You are the Company’s ambassador. Treat every customer as you would expect to be
treated yourself.

Customers make pay days possible.

Page 26 of 181
Reviewed April 2024