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excuse large-scale and unpopular job cuts. This has resulted in a
negative reputation among some, but it is possible to carry out a
BPR program that is sensitive to employee needs and effective for
the business.
After the primary targets and areas of focus for your organization
have been decided, key areas for consideration when designing
BPR include how to reach maximum efficiency, achieve the
intended results of the redesign, measure performance, and reward
employees.
In practice
• Successful BPR typically includes five stages:
1. Determining whether a BPR is actually necessary. Analyze
the scope and resources that a redesign requires, and the
structural and organizational challenges that are likely to
be encountered, to decide whether a redesign is appropriate
and viable.
2. Creating a comprehensive and structured strategy for your
BPR before undertaking it.
3. Redesigning the structure of your primary processes, with a
focus on efficiency.
4. Putting in place a management team to direct the process,
oversee the transition, and measure success.
5. Implementing and integrating the BPR, successfully
managing the changes that result.
• Effectively manage all people involved with, and affected by,
your BPR. They are in charge of the success of the project and
are the most unpredictable factor.
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