Page 150 - 100 Great Business Ideas: From Leading Companies Around the World (100 Great Ideas)

or pick fault with their work. If they do, this will increase barriers
and stress levels rather than reduce them. The solution is simple: be
genuine in your interest and involvement. When done in a friendly,
non-threatening manner, MBWA can carry an organization through
difficult times and help managers to develop a business plan with
an intimate knowledge of the people and resources that will be
enacting it.

Blindingly obvious common sense? Yes. Important? Yes. Frequently
overlooked and neglected? Yes.

In practice

• Be prepared to learn from employees—they are one of the most

valuable sources of insight and ideas in your organization.

• Take advantage of natural opportunities to socialize, such as in

communal office spaces and over drinks.

• Talk to, and build relationships with, a range of individuals with

different responsibilities within your department.

• Provide practical support and be dependable, fulfilling any

promises. Listen to what people say, and consider how and why
they are saying it.

• Use MBWA as an opportunity to communicate, explain,

encourage, discuss, and decide.

• Understand the personal requirements of team members. They

are responsible for enacting company policy and it is important
to be aware of their strengths and weaknesses when deciding on
company strategy.

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