Page 69 - 100 Great Business Ideas: From Leading Companies Around the World (100 Great Ideas)

£87,000 in 1998 to £106,000 in 2002. The role of the finance team
is central to the success of the process: designing, funding, and
managing the program. Other features of the program include close
liaison between HR and retail operations, objective measurements
directly focusing actions on enhancing performance, and staff
commitment to the program.

In practice

• Recognize that including “people” measures in an overall

corporate scorecard raises the profile of human capital and
ensures management focus. There is a connection between
strong people practices, increased customer satisfaction, and
financial results.

• Choosing the right HR measures means finding the link between

motivating staff and achieving vital business outcomes—
including issues as diverse as product innovation, safety, and
customer satisfaction.

• Ensure top-level commitment to finding out and using this

information.

• Provide active support for front-line managers.
• Recognize the importance and impact of discretionary

behavior.

62 • 100 GREAT BUSINESS IDEAS