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SOARING NEW


                                                                                                                                       HEIGHTS IN AVIATION




                                                                                 Good air transport is                                 ENHANCES
                                                                                 a link to attract unusual
                                                                                 contribution to hit growth                            COMPETITIVENESS
                                                                                 and competitiveness.
                                                                                 The very fact that the
                                                                                 aviation industry operates
                                                                                 as a catalyst with rapid                              Q.  HOW DO YOU LOOK AT                compared to the same period in    Getting away from the myopic
                                                                                 growth indicates that as                                  SRI LANKA’S AVIATION              2023. Therefore, we expect        view
                                                                                                                                           INDUSTRY IN 2024?
                                                                                 a sector it represents an                                                                   a continuous robust growth of the   As Theodore Levitt mentioned
                                                                                                                                                                             tourism and aviation industry in
                                                                                 ever-larger proportion of                                 The year 2024 was a great         Sri Lanka in 2025.                in the philosophy of marketing,
                                                                                                                                           year for us as we were able to
                                                                                 national output. Aviation                                 regain what we lost due to many                                     management must think of itself
                                                                                                                                                                                                               not as producing products, but
                                                                                 has become a necessity                                    external and internal shocks   Q.  WHAT ARE THE KEY LEADERSHIP      as providing customer-creating
                                                                                                                                                                             QUALITIES THAT YOU BELIEVE
                                                                                 for frequent travel be it for                             such as the global pandemic and   ARE ESSENTIAL FOR DRIVING         value satisfaction. I believe in
                                                                                                                                           the economic crisis. Passenger
                                                                                 business or leisure. New                                  and aircraft movements at BIA     INNOVATION IN THE AVIATION        this concept firmly and have
                                                                                                                                                                             MARKETING SPACE AND
                                                                                                                                                                                                               experienced many issues in many
                                                                                 companies have outgrown                                   continued to grow in 2024.  In    CHALLENGES?                                     industries and many organizations
                                                                                                                                           2018, the airport reached historic
                                                                                 theirs into wide competitive                              heights with 10.88 million                                          the central core issue for many
                                                                                                                                                                                                               failures has been the myopic
                                                                                 network carriers, therefore,                              passengers and 67,351 aircraft    Among the many factors, I would   view about the business they
                                                                                 it will be fascinating to                                 movements. We were able to        like to highlight three major factors   are engaged in. We should be
                                                                                                                                           handle 7.5 million passengers in
                                                                                 observe how the immediate                                 2023 and we were expecting the    that I consider.                  able to propagate this ideology
                                                                                                                                                                                                               at management discussions in
                                                                                 and future advancements                                   passenger numbers to increase                                       organizations and raise awareness
                                                                                                                                           up to around 8.5 million in 2024.
                                                                                 in aviation are addressed                                 We were able to record around 8.8   Visionary Thinking, See the     among all the employees through
                                                                                                                                                                             Big Picture
                                                                                                                                                                                                               training and education on the
                                                                                 and tackled. Soaring newer                                million international passenger   Whether it's aviation or any other   definition our business, which
                                                                                 heights in the aviation                                   movements, over 56,000 aircraft   industry the ability to see the   is not product or service-oriented.
                                                                                                                                           movements, and approximately
                                                                                 sector which would                                        195,000 metric tons of cargo      big picture is a critical thing. We   For example, in aviation, an airport
                                                                                                                                                                                                               should not be looked at as a place
                                                                                 enhance competitiveness                                   operations at Sri Lanka airports   should be able to understand     where aircraft arrive and go.
                                                                                                                                           in 2024. This marked a growth of
                                                                                                                                                                             the true concept of marketing
                                                                                 was discussed with                                        18% in international passenger    and business philosophy and       It should be more than that.
                                                                                                                                                                                                               We should define our business as
                                                                                 Dr Sumith De Silva, Head                                  movements, 20% growth in          develop our mindset attuned to    connecting people to experience
                                                                                                                                                                             customer orientation, satisfaction,
                                                                                 Marketing and Corporate                                   international aircraft movements,   and delight. Therefore, the leader   a destination for example. At our
                                                                                                                                           and 22% growth of cargo
                                                                                 Communications, Airport                                   movements compared to 2023.       should be able to see the big     company too, we have redefined
                                                                                                                                                                                                               our business philosophy in our
                                                                                 and Aviation Services                                     In addition, Sri Lanka was        picture of the organization. Where   vision and mission statements.
                                                                                                                                                                             do we drive our organization
                                                                                 (Sri Lanka) (Private)                                     able to achieve 2 million         is the key factor here. The leader
                                                                                 Limited.                                                  international tourist arrivals in   needs to identify the vision of the
                                                                                                                                           2024 demonstrating a significant
                                                                                                                                                                             organization and stimulate the
                                                                                                                                           43.49% increase in tourist arrivals   people to work towards the vision.







         11   From Campus to Corporate Leadership  l  Aug/Sep 2025  l  www.bimt.lk                                                                                                      From Campus to Corporate Leadership  l  Aug/Sep 2025  l  www.bimt.lk  12
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