Page 7 - WIOCC - Africa Connected FEB 2021

Shareholder 2020 business highlights
We asked shareholders how their business fared last year in spite of the challenges presented by the Covid-19 pandemic. TelOne, Telkom Kenya and Uganda Telecom share some of their key achievements below:
TelOne highlights
An article written by TelOne Managing Director – Chipo Mtasa
In March 2020, we launched our modernised
Network Operations Centre (NOC) which
was officiated by the Minister of Information
Communication Technology and Courier Services, Honourable Dr Jenfan Muswere (far left). Also pictured is Deputy Minister Dingumuzi Phuti (second left), TelOne Managing Director
Mrs Chipo Mtasa (in yellow) and a mix of TelOne and government ministry officials.
In August 2020 we commissioned our USD 1.5 million Makuti-Chirundu backbone fibre link. Pictured is
TelOne Divisional Director Infrastructure and Wholesale Engineer Lawrence Nkala (right) sharing information on the new link that is enabling cross-border connectivity from Zimbabwe to Zambia, South Africa, Mozambique and Botswana.
Telkom Kenya’s new chapter
An article written by Telkom Kenya CEO - Mugo Kibati
Following a mutual decision taken with Airtel on August 5th, 2020 to no longer pursue a joint venture, we set out a new strategic direction to build Telkom’s future. Given our vast infrastructure, expansive resilient terrestrial fibre and 4G network, we are confident that this new proposition will support and enable accelerated digital transformation in Kenya. This is particularly important with the increasing demand for broadband connectivity, content and digital platforms from individuals, enterprises and the public sector.
Restructuring our business under new Service Delivery Units - Telkom Consumer and Telkom Digital - has enabled us to sharpen our efficiencies, while introducing innovative products and solutions to enhance service provision and overall customer experience.
We are digitalising our products and client service channels to enhance the customers’ journey and improving our financial services to meet evolving client needs. Now, more than ever, online security, network availability and reliability are critical factors for our customers. By providing clients with tailored solutions, hosting and managed services, strategic post-implementation support and operational services, we are at the forefront of Kenya’s digitisation agenda.