Page 9 - How do I Create Dunning Letters

Creating Dunning Letters

1
1. Click the Report Manager
link at the top of the Run

page.
 The report name is
[CustomerID].pdf.
2 2. Click the pdf link to view the
Report File List.

The Report File List is displayed.
3. Click the pdf link in the File List to view the
Dunning Letter.

 For customers who have opted for Standard Mail, print
3 and mail the letter.
 For customers who have opted for email delivery, the
Dunning Letter will be automatically emailed. To check
the status of the email, refer to the How do I Review
the Email Logs? job aid.
Examples of the Dunning Letters for University and Healthcare
are shown below.

Sample University and Healthcare Dunning Letters

Page 9 of 10

Emory Confidential and Proprietary Last Revised on 2/7/2018 Return to Table of Contents