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Catering & Marketing

         Catering Success of                Marketing:  Hello!  and Thank you to everyone

         Q4 & 2020 Plan                     that has welcomed me and helped me learn
                                            in my short time here at Chick-Fil-A Findlay!
         Catering:  Hi Team, we had a great end   It’s truly a pleasue to be a part of such a great
         of year! Thank you for all  of your support,   team! I appreciate your patience as I accliment
         to accomplish these goals, last year we   to the store and I look forward to getting to know
         accomplished  goals of  reaching $25,000 in   everyone better!
         sales for the month of December! This could   What a great first year of business in 2019! I’m
                                                                                                   FINDLAY
         not be done with out a great team.   excited to be a part of the team as we head into
         We have some huge goals set for this year!   2020!   I hope  you all  get a chance to see  the   DEVELOPING EXCELLENCE AND A SERVANT HEART TO BETTER CARE FOR OUR COMMUNITY
         We  will  be  implimenting  a  checklist  and   2020 Plan and how your role fits into that plan!
         other systems to help streamline catering   I will highlight this plan at our All Team Meeting
         process as a whole, this will allow everyone   on February 23rd, 1:30 - 4:30. We will have fun
         to feel comfortable taking  catering orders.   at this meeting and go over the goals we hope to   Breakfast t
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                                                                                               Menu
         We encourage all to help grow our business   achieve and how we plan to obtain them!  M e nu
         by  talking  to  your family and friends about                                     $3.25    $3.85
         what we offer,  share a catering menu with   We also have some fun ideas planned for  first





         them or help them download  the app and   quarter to welcome more guests into the dining   Biscuit with Chicken
                                                                                                          „
         show them how to order for catering! I look   room for breakfast as well as encoraging more   $4.05  Medium Fruit Cup  „
         forward  to working  with  all  of you  in 2020.    guest to use the Chick-fil -A One app and use   $2.60
                                                                                      Greek Yogurt Parfait, Granola
          - Katie                           Dine-in Mobile!  Thank you for your enthusiasm   $4.05            ­­ 	  €  	‚
                                            and participation in our social media posts. We      
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                                                                                      Greek Yogurt Parfait, Cookie  Biscuit with Sausage
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                                            hope you’ll continue sharing them!  - Melinda                     
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                                                                                          New ADP Menus
                                             Operations
                                              Overall Operations
                                             Happy 2020 everyone!  Thank you for a great year in 2019, I enjoyed the success we had together, and it
                                             was a pleasure getting to know you all.  I’m excited for all the changes coming this year and looking forward
                                             to taking on a more active role in making all three day parts become standard setting within Chick-fil-A.
                                             In this section of the newsletter you can expect to see successes, challenges, and anything that will be
                                             changing within operations.  Below are a few items that you should note:
                                             White board by the office:  This board is for communication with any of the directors.  If you need to let me
                                             know we are out of something you can put it here.  If you need to schedule time with Paul or RC you can put
                                             your name down.  If you have an idea for Melinda or Katie, you can put that here as well.
                                                Back of House
                                             Kale Crunch is a new permanent menu item replacing Super Food side.
                                             Trays of buns should be limited to two or three at a time as volumes have slowed our bun quality has
                                             suffered as buns sit longer.
                                             We now have prewashed green leaf lettuce which should be a huge time saver!

                                               Front of House
                                             We have begun rolling out some suggestive selling.  This will become a regular part of what we do here.
                                             Thank you for all of those that have given great participation.  If you have any great ideas for this, please let
                                             Melinda or I know.

                                             Please ensure you are cleaning up cardboard in the drive through cockpit.  As we focus more on
                                             safety this is an area that is easy to manage and will help reduce risk.    - Howard
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