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Pinpoint






                                                                                                                  Rapport Building
        S A L E S   T R A I N I N G - D A Y   2


                                                                                                                                                   The Basics









                                                Rapport: A close and harmonious relationship in which the people or


                                                groups concerned understand each others’ feelings or ideas and

                                                communicate well.

                                                •   99% of the sale is based upon the rapport you establish with the


                                                    customer


                                                •   It is extremely important to find things that you and the customer

                                                    can both relate to
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