Page 46 - PinPoint Training_ Day 2
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Pinpoint
S A L E S T R A I N I N G - D A Y 2
Rapport Building Tips
Additional Considerations
• Use your environment to build rapport.
• Look for clues about the customers interest such as sports memorabilia,
classic cars, art, workout equipment, etc.
• Customers love to talk about things that interest them.
• Get them to talk about what they are into so you can share a common bond
over something.
• These conversations should take place throughout the entire process and in
between each step.
