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With your star employee profile in hand, think through job responsibility. In addition, to retain employees, a
any and all ways to make it easier for star profile appli- company’s culture must constantly show respect for
cants to find your job and get hired. the individual, including awareness and empathy of
Sharpen up your hiring procedures. This the employees non-working life — family and outside
usually means applicant testing plus streamlining the interests. This may mean accommodation for unex-
interview and due diligence procedures. Pre-employ- pected time off, or even flexible working hours or day
ment tests can help you weed out the turkeys and care arrangements.
identify the potential stars much more easily. For effi- If turnover is a problem for your company and
ciency’s sake, only interview the candidates who meet you want better results, you must change your hiring
your profile criteria and pass your preemployment and retention system. Remember the definition of
tests. insanity is doing the same thing over and over again
Offer meaningful orientation and training. while expecting a different result. Use these steps now,
No matter how great your hiring process, day one on before the year-end, to change your personnel system.
the job is the true reality. Although there are manda- It will be worth it!■
tory tax forms, safety issues, etc., try to think from the Source Information: Meridian Associates has been partnering with
new hire’s perspective. Plan activities that make them family-owned businesses for over 30 years to remove barriers,
feel good about their decision to work for your compa- accelerate business growth, build their legacy, and reduce stress
levels. With three, high-impact business events each year, The CEO
ny. Exchange, Women in Family Business, and The Family Business
Intensive, we continually provide best practices & proven strategies
Unfortunately, many companies end up sitting that keep multi-generational businesses thriving. Discover how
the new hire alone in a back room with tax forms to Meridian can help your business thrive through our combination
of high impact business coaching, advisory, M&A, and precision
complete and safety videos to watch. This can be pret- company valuations by visiting www.AskMeridian.com or calling us
at (817) 594-0546.
ty depressing for the new hire and burst their excite-
ment bubble about your company.

What works best is one-on-one, person-to-per- Your largest controllable expenses are
son orientation including background about your delivery labor and vehicle costs.
company and its employees. Then provide an overview Affordable Universal Tank Monitoring helps drive
of all the facets and working operations, reviewing the better customer service and distribution profitability.
employee handbook and all required forms together.
If you think you can’t afford the luxury of one-to-one • Universal SIM card connects to all
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Once you’ve passed the first day hurdle, next 5 year warranty, rugged with
comes training. Efficient organizations have standard- all-weather construction.
ized checklists for each position and a logical sequence • Bergquist dedicated technical
for learning the tasks. Whenever possible, each new support and training staff.
hire should have a mentor or trainer responsible for
their success and available for questions.
Keep employees challenged. To keep em-
ployees happy and motivated year after year, they
need mental challenges, the feeling of self-worth
through valued input, and for some, a clear path of bergquistinc.com | 800.448.9504
advancement where monetary rewards increase with Your questions answered by the people who know propane equipment.

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