Page 9 - may-june 2020

safety & education

Propane Community: Preventative Practices

*DISCLAIMER*: This resource is provided solely for informational purposes based on the voluntary sharing of practices of some
propane companies that are responding to COVID-19. It is not to be construed as legal advice or legal guidance. NPGA expressly
disclaims any liability associated with the accuracy or content of the information presented herein. Users should consult government
resources for the most complete and current information pertaining to COVID-19 or contact an attorney for any specific advice.

Customer Service. Members share approaches storage facilities to complete a questionnaire
and practices to continue customer service with questions on potential exposure; even our
through the outbreak of COVID-19 contractors and inspection personnel
• Our offices are open during regular business Employees. Members share approaches and
hours, but we ask customers to consider practices to share information, resources, and
contacting us by telephone, email, or mail as a company policies with employees regarding
precautionary measure to help limit the potential COVID-19
for transmission of COVID-19 • We shared our contingency plans with Division
• We are adhering to the advice to practice Managers for them to discuss with our employees
“social distancing” so while standard propane • Our plans use defined phases based on the
deliveries will continue as usual, we are limiting outbreak and list actions that we may take at
certain activities at our district locations to each service area, depending on the impact
protect our customers, employees and the • We shared customer FAQs with employees
public • We asked employees to avoid large gatherings
• Our offices are closed to walk-ins, and we have and any unnecessary commercial travel ■
emailed or mailed customers notices requesting
that they call with any questions or use our
website
• We’re recommending our customers use online Spring Paint Sale
accounts to pay invoices, request deliveries, or
submit questions
• We are leaving delivery slips in mailboxes and
technicians are wearing PPE throughout their
routes We sanitize the PPE at the start and end of
every shift
Workplace Environment. Members share
approaches and practices to cleanliness and
mitigate potential exposure to COVID-19
• Before we enter a home to perform a safety
check, we ask the residents if anyone who has
been in the house has a fever, or has been in Formulated specifically for propane tanks & equipment,
contact with anyone with suspected exposure providing both protection and quality appearance.
to COVID-19 If they answer no, we sanitize the
area before entering and wear PPE for the safety
check
• We’re requiring employees to wash hands
frequently, including after each customer
transaction
• We disinfect office workspaces, vehicles, and 800.448.9504
tools each day
• We ask everyone who enters our offices or Paint sale ends July 31 st.

9 Alabama Propane Gas Association | May / June 2020