Page 65 - Final QVM 27 PDF_Neat
P. 65
Private Draft QVM - Quality, Value, and Metrics
Empirical evidence: the use of experimental data to support a specific strategy or legal method.
Environment: setting.
Facility-based programs: refers to those programs that are typically housed in the site where they are
administered.
Features: additional characteristics that enhance the appeal of the product or service to the user.
Financial Management Goals: broad areas identified to be accomplished in a designated time frame.
Global Data Governance: control that ensures the data entry by an operations team member or by
automated processes meets precise standards.
Institution: organization within which the program resides (e.g., hospital, university).
ISO 9000 is a set of international standards on quality management and quality assurance developed to
help companies effectively document the quality system elements to be implemented to maintain an
efficient quality system. They are not specific to any one industry and can be applied to organizations of
any size.
ISO 9001:2008 specifies requirements for a quality management system where an organization needs to
demonstrate its ability to consistently provide product that meets customer and applicable statutory and
regulatory requirements, and aims to enhance customer satisfaction through the effective application of
the system, including processes for continual improvement of the system and the assurance of conformity
to customer and applicable statutory and regulatory requirements.
ISO/IEC 27001:2013 specifies the requirements for establishing, implementing, maintaining and
continually improving an information security management system within the context of the organization.
It also includes requirements for the assessment and treatment of information security risks tailored to the
needs of the organization. The requirements set out in ISO/IEC 27001:2013 are generic and are intended to
be applicable to all organizations, regardless of type, size or nature.
Job description: a written document describing specific duties, responsibilities, and job-related tasks. Also
known as a position description, functional statements, or qualification standards.
Key Performance Indicators: quantifiable measurements, agreed to beforehand, that reflect the critical
success factors of an organization.
Knowledge Management: process of creating, sharing, using and managing the knowledge and
information of an organization.
Law Department Metrics: information about what in-house lawyers do in numerical form.
Law Firm Convergence Programs: the objective of a convergence project is to achieve deeper relationships
with a smaller number of firms.
Lean management: an approach to running an organization that supports the concept of continuous
improvement, a long-term approach to work that systematically seeks to achieve small, incremental
changes in processes in order to improve efficiency and quality.
Legal mandates: legal directions or instructions from a group in authority.
64
Empirical evidence: the use of experimental data to support a specific strategy or legal method.
Environment: setting.
Facility-based programs: refers to those programs that are typically housed in the site where they are
administered.
Features: additional characteristics that enhance the appeal of the product or service to the user.
Financial Management Goals: broad areas identified to be accomplished in a designated time frame.
Global Data Governance: control that ensures the data entry by an operations team member or by
automated processes meets precise standards.
Institution: organization within which the program resides (e.g., hospital, university).
ISO 9000 is a set of international standards on quality management and quality assurance developed to
help companies effectively document the quality system elements to be implemented to maintain an
efficient quality system. They are not specific to any one industry and can be applied to organizations of
any size.
ISO 9001:2008 specifies requirements for a quality management system where an organization needs to
demonstrate its ability to consistently provide product that meets customer and applicable statutory and
regulatory requirements, and aims to enhance customer satisfaction through the effective application of
the system, including processes for continual improvement of the system and the assurance of conformity
to customer and applicable statutory and regulatory requirements.
ISO/IEC 27001:2013 specifies the requirements for establishing, implementing, maintaining and
continually improving an information security management system within the context of the organization.
It also includes requirements for the assessment and treatment of information security risks tailored to the
needs of the organization. The requirements set out in ISO/IEC 27001:2013 are generic and are intended to
be applicable to all organizations, regardless of type, size or nature.
Job description: a written document describing specific duties, responsibilities, and job-related tasks. Also
known as a position description, functional statements, or qualification standards.
Key Performance Indicators: quantifiable measurements, agreed to beforehand, that reflect the critical
success factors of an organization.
Knowledge Management: process of creating, sharing, using and managing the knowledge and
information of an organization.
Law Department Metrics: information about what in-house lawyers do in numerical form.
Law Firm Convergence Programs: the objective of a convergence project is to achieve deeper relationships
with a smaller number of firms.
Lean management: an approach to running an organization that supports the concept of continuous
improvement, a long-term approach to work that systematically seeks to achieve small, incremental
changes in processes in order to improve efficiency and quality.
Legal mandates: legal directions or instructions from a group in authority.
64
