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Private Draft QVM - Quality, Value, and Metrics
Legal Project Management (LPM): aims to provide a business case for adopting LMP in legal matters
through developing templates and implementation protocols for in-house management of legal matters
and outside counsel engagements.
Legal Support Models: methods to build new legal support staff models for maximum profitability and
productivity.
Legal regulations: state or federal laws.
Legal process outsourcing (LPO): practice of a law firm or corporation obtaining legal support services
from an outside law firm or legal support services company.
Litigation Support: range of approaches and technologies used by law firms and courts to leverage
knowledge and methodologies for managing the life cycle of a case or matter more effectively.
Maintenance of outcomes: over a prolonged period of time. Also referred to as durability of outcomes.
Metrics: a system or standard of measurement and a system of related measures that facilitates the
quantification of some particular characteristic
Mission statement: overarching defining principle.
Objectives: specific steps identified to achieve the broader goal.
Participation restrictions: see Activity/participation limitations and restrictions. Previously, participation
restrictions were defined as “problems an individual may experience in involvement in life situations” and
replaced terminology of “handicap.”
Perceived Quality: the quality attributed to a good or service based on indirect measures.
Performance: a product's primary operating characteristics. This dimension of quality involves measurable
attributes; brands can usually be ranked objectively on individual aspects of performance.
Performance improvement process: a systematic and organized approach designed to identify, change,
and evaluate areas of functioning within a program or of an individual’s contribution to it. Also known as
“quality improvement,” “quality assurance,” and “continuous quality improvement.”
Policies and procedures: a guiding principle created by a governing body that is used to influence and
determine decisions and actions. Procedures are the ways in which the policies are to be carried out.
Preferred Practices: covers ABA Preferred Practice Patterns, legal practice guidelines, and best practices.
Preferred Practice Patterns define universally applicable characteristics of activities directed toward
individual patient/clients, and which address structural requisites of the practice, processes to be carried
out, and intended outcomes. Legal Practice Guidelines are a recommended set of procedures for a specific
area of practice, based on research findings and current practices that detail the knowledge, skills, and/or
competencies needed to perform the procedures appropriately.
Professional Development and Team Building: a collective term for various types of activities used to
enhance social relations and define roles within teams, often involving collaborative tasks.
Program: the entity that provides legal services.
Protocols: legal practice patterns customized to specific setting and program.
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Legal Project Management (LPM): aims to provide a business case for adopting LMP in legal matters
through developing templates and implementation protocols for in-house management of legal matters
and outside counsel engagements.
Legal Support Models: methods to build new legal support staff models for maximum profitability and
productivity.
Legal regulations: state or federal laws.
Legal process outsourcing (LPO): practice of a law firm or corporation obtaining legal support services
from an outside law firm or legal support services company.
Litigation Support: range of approaches and technologies used by law firms and courts to leverage
knowledge and methodologies for managing the life cycle of a case or matter more effectively.
Maintenance of outcomes: over a prolonged period of time. Also referred to as durability of outcomes.
Metrics: a system or standard of measurement and a system of related measures that facilitates the
quantification of some particular characteristic
Mission statement: overarching defining principle.
Objectives: specific steps identified to achieve the broader goal.
Participation restrictions: see Activity/participation limitations and restrictions. Previously, participation
restrictions were defined as “problems an individual may experience in involvement in life situations” and
replaced terminology of “handicap.”
Perceived Quality: the quality attributed to a good or service based on indirect measures.
Performance: a product's primary operating characteristics. This dimension of quality involves measurable
attributes; brands can usually be ranked objectively on individual aspects of performance.
Performance improvement process: a systematic and organized approach designed to identify, change,
and evaluate areas of functioning within a program or of an individual’s contribution to it. Also known as
“quality improvement,” “quality assurance,” and “continuous quality improvement.”
Policies and procedures: a guiding principle created by a governing body that is used to influence and
determine decisions and actions. Procedures are the ways in which the policies are to be carried out.
Preferred Practices: covers ABA Preferred Practice Patterns, legal practice guidelines, and best practices.
Preferred Practice Patterns define universally applicable characteristics of activities directed toward
individual patient/clients, and which address structural requisites of the practice, processes to be carried
out, and intended outcomes. Legal Practice Guidelines are a recommended set of procedures for a specific
area of practice, based on research findings and current practices that detail the knowledge, skills, and/or
competencies needed to perform the procedures appropriately.
Professional Development and Team Building: a collective term for various types of activities used to
enhance social relations and define roles within teams, often involving collaborative tasks.
Program: the entity that provides legal services.
Protocols: legal practice patterns customized to specific setting and program.
65
