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Private Draft QVM - Quality, Value, and Metrics
Purpose: specific aims of the program (vision).
QBR: Quarterly Business Review
Records Management: a set of activities required for systematically controlling the creation, distribution,
use, maintenance, and disposition of recorded information maintained as evidence of business activities
and transactions.
Reliability: the likelihood that a product will not fail within a specific time period. This is a key element for
users who need the product to work without fail.
Scope of practice: ABA policies for the practices of legal services. Two separate documents serve to
describe services, to provide resource information, and to identify those activities.
Scope of services: those portions of the scope of practice that are included in a program. Scope of services
includes definitions of legal profession.
Strategic Planning: an organization’s process of defining its strategy, or direction, and making decisions on
allocating its resources to pursue this strategy.
Serviceability: the speed with which the product can be put into service when it breaks down, as well as
the competence and the behavior of the service business.
Six Sigma (6σ) seeks to improve the quality of the output of a process by identifying and removing
the causes of defects and minimizing variability in manufacturing and business processes. It uses a
set of quality management methods, mainly empirical, statistical methods, and creates a special
infrastructure of people within the organization who are experts in these methods.
Supervisee: any individual who is being supervised; this may include student clinicians, non-credentialed
employees in a program, paralegals, and others who may require any amount of supervision.
Technology Support: plethora of services by which enterprises provide assistance to users of technology
products
Total Quality Management (TQM) consists of organization-wide efforts to install and make permanent a
climate in which an organization continuously improves its ability to deliver high-quality products and
services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily
on the previously developed tools and techniques of quality control.
Values: see Purpose.
Vendor Management: Internet-enabled, often Web-based application that acts as a mechanism for
business to manage and procure staffing services.
Vision: see Purpose.
Workload: all activities subsumed under a position (e.g., administrative, teaching, research, mentoring,
legal services).
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Purpose: specific aims of the program (vision).
QBR: Quarterly Business Review
Records Management: a set of activities required for systematically controlling the creation, distribution,
use, maintenance, and disposition of recorded information maintained as evidence of business activities
and transactions.
Reliability: the likelihood that a product will not fail within a specific time period. This is a key element for
users who need the product to work without fail.
Scope of practice: ABA policies for the practices of legal services. Two separate documents serve to
describe services, to provide resource information, and to identify those activities.
Scope of services: those portions of the scope of practice that are included in a program. Scope of services
includes definitions of legal profession.
Strategic Planning: an organization’s process of defining its strategy, or direction, and making decisions on
allocating its resources to pursue this strategy.
Serviceability: the speed with which the product can be put into service when it breaks down, as well as
the competence and the behavior of the service business.
Six Sigma (6σ) seeks to improve the quality of the output of a process by identifying and removing
the causes of defects and minimizing variability in manufacturing and business processes. It uses a
set of quality management methods, mainly empirical, statistical methods, and creates a special
infrastructure of people within the organization who are experts in these methods.
Supervisee: any individual who is being supervised; this may include student clinicians, non-credentialed
employees in a program, paralegals, and others who may require any amount of supervision.
Technology Support: plethora of services by which enterprises provide assistance to users of technology
products
Total Quality Management (TQM) consists of organization-wide efforts to install and make permanent a
climate in which an organization continuously improves its ability to deliver high-quality products and
services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily
on the previously developed tools and techniques of quality control.
Values: see Purpose.
Vendor Management: Internet-enabled, often Web-based application that acts as a mechanism for
business to manage and procure staffing services.
Vision: see Purpose.
Workload: all activities subsumed under a position (e.g., administrative, teaching, research, mentoring,
legal services).
66
