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Private Draft QVM - Quality, Value, and Metrics
_______________________________________________________________________________________
Susan Hackett
Resources on Legal Operations
Surveys that I regularly tap into:
Altman Weil: Law Firms In Transition Survey (2017) (note that what makes this survey great is
that they¹ve done it every year for several years, so they can show trend line.
analysis): http://www.altmanweil.com/LFiT2017/
ACC’s In-House Trends Survey 2017, and related CLO Surveys (multiple years):
https://www.acc.com/legalresources/resource.cfm?show=1460986
ACC Chief Legal Officers (2016) Survey – Executive Summary:
https://www.acc.com/vl/public/Surveys/loader.cfm/?csModule=security/getfile&pageid=14222
54&recorded=1
2017 Thomson Reuters Legal Tracker LDO Index: https://www.thomsonreuters.com/en/press-
releases/2017/june/thomson-reuters-legal-tracker-ldo-index-report.html
What Law Firms can learn from this Annual Law Dept Ops
Survey:
http://www.corpcounsel.com/printerfriendly/id=120278048202
Peer Monitor (Thomson Reuters) and Georgetown Law School 2015 “State of the Legal
Profession” survey: http://legalsolutions.thomsonreuters.com/law-products/solutions/peer-
monitor/report-on-the-state-of-the-legal-market-access
ACC and CLOC Resources for operations professionals:
ACC’s resources for law department executive leaders: https://www.acc.com/ldel/
ACC’s resources for legal ops leaders: https://www.acc.com/legalops/index.cfm/?
(a full roster of resources is offered under each of these links)
CLOC’s resources and guidelines for legal ops leaders: https://cloc.org/industry-guidelines
My Coverage of the most recent CLOC Institute 2017 in Corporate Counsel:
http://www.corpcounsel.com/id=1202785532354/The-Legal-Ops-MovementFrom-Duct-Tape-
Triage-to-FullFledged-Business-
Partnership and
http://www.corpcounsel.com/id=1202786490511/Takeaways-From-CLOC-What-Happened-in-
74
_______________________________________________________________________________________
Susan Hackett
Resources on Legal Operations
Surveys that I regularly tap into:
Altman Weil: Law Firms In Transition Survey (2017) (note that what makes this survey great is
that they¹ve done it every year for several years, so they can show trend line.
analysis): http://www.altmanweil.com/LFiT2017/
ACC’s In-House Trends Survey 2017, and related CLO Surveys (multiple years):
https://www.acc.com/legalresources/resource.cfm?show=1460986
ACC Chief Legal Officers (2016) Survey – Executive Summary:
https://www.acc.com/vl/public/Surveys/loader.cfm/?csModule=security/getfile&pageid=14222
54&recorded=1
2017 Thomson Reuters Legal Tracker LDO Index: https://www.thomsonreuters.com/en/press-
releases/2017/june/thomson-reuters-legal-tracker-ldo-index-report.html
What Law Firms can learn from this Annual Law Dept Ops
Survey:
http://www.corpcounsel.com/printerfriendly/id=120278048202
Peer Monitor (Thomson Reuters) and Georgetown Law School 2015 “State of the Legal
Profession” survey: http://legalsolutions.thomsonreuters.com/law-products/solutions/peer-
monitor/report-on-the-state-of-the-legal-market-access
ACC and CLOC Resources for operations professionals:
ACC’s resources for law department executive leaders: https://www.acc.com/ldel/
ACC’s resources for legal ops leaders: https://www.acc.com/legalops/index.cfm/?
(a full roster of resources is offered under each of these links)
CLOC’s resources and guidelines for legal ops leaders: https://cloc.org/industry-guidelines
My Coverage of the most recent CLOC Institute 2017 in Corporate Counsel:
http://www.corpcounsel.com/id=1202785532354/The-Legal-Ops-MovementFrom-Duct-Tape-
Triage-to-FullFledged-Business-
Partnership and
http://www.corpcounsel.com/id=1202786490511/Takeaways-From-CLOC-What-Happened-in-
74
