Page 63 - QVM Legal - Quality, Value and Metrics
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QVM - Quality, Value, and Metrics
Empirical evidence: the use of experimental data to support a specific strategy or legal method.
Environment: setting.
Facility-based programs: refers to those programs that are typically housed in the site where they are
administered.
Features: additional characteristics that enhance the appeal of the product or service to the user.
Financial Management Goals: broad areas identified to be accomplished in a designated time frame.
Global Data Governance: control that ensures the data entry by an operations team member or by
automated processes meets precise standards.
Institution: organization within which the program resides (e.g., hospital, university).
Job description: a written document describing specific duties, responsibilities, and job-related tasks. Also
known as a position description, functional statements, or qualification standards.
Key Performance Indicators: quantifiable measurements, agreed to beforehand, that reflect the critical
success factors of an organization.
Knowledge Management: process of creating, sharing, using and managing the knowledge and
information of an organization.
Law Department Metrics: information about what in-house lawyers do in numerical form.
Law Firm Convergence Programs: the objective of a convergence project is to achieve deeper relationships
with a smaller number of firms.
Legal mandates: legal directions or instructions from a group in authority.
Legal Project Management (LPM): aims to provide a business case for adopting LMP in legal matters
through developing templates and implementation protocols for in-house management of legal matters
and outside counsel engagements.
Legal Support Models: methods to build new legal support staff models for maximum profitability and
productivity.
Legal regulations: state or federal laws.
Legal process outsourcing (LPO): practice of a law firm or corporation obtaining legal support services
from an outside law firm or legal support services company.
Litigation Support: range of approaches and technologies used by law firms and courts to leverage
knowledge and methodologies for managing the life cycle of a case or matter more effectively.
Maintenance of outcomes: over a prolonged period of time. Also referred to as durability of outcomes.
Metrics: a system or standard of measurement and a system of related measures that facilitates the
quantification of some particular characteristic
Mission statement: overarching defining principle.
Objectives: specific steps identified to achieve the broader goal.
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Empirical evidence: the use of experimental data to support a specific strategy or legal method.
Environment: setting.
Facility-based programs: refers to those programs that are typically housed in the site where they are
administered.
Features: additional characteristics that enhance the appeal of the product or service to the user.
Financial Management Goals: broad areas identified to be accomplished in a designated time frame.
Global Data Governance: control that ensures the data entry by an operations team member or by
automated processes meets precise standards.
Institution: organization within which the program resides (e.g., hospital, university).
Job description: a written document describing specific duties, responsibilities, and job-related tasks. Also
known as a position description, functional statements, or qualification standards.
Key Performance Indicators: quantifiable measurements, agreed to beforehand, that reflect the critical
success factors of an organization.
Knowledge Management: process of creating, sharing, using and managing the knowledge and
information of an organization.
Law Department Metrics: information about what in-house lawyers do in numerical form.
Law Firm Convergence Programs: the objective of a convergence project is to achieve deeper relationships
with a smaller number of firms.
Legal mandates: legal directions or instructions from a group in authority.
Legal Project Management (LPM): aims to provide a business case for adopting LMP in legal matters
through developing templates and implementation protocols for in-house management of legal matters
and outside counsel engagements.
Legal Support Models: methods to build new legal support staff models for maximum profitability and
productivity.
Legal regulations: state or federal laws.
Legal process outsourcing (LPO): practice of a law firm or corporation obtaining legal support services
from an outside law firm or legal support services company.
Litigation Support: range of approaches and technologies used by law firms and courts to leverage
knowledge and methodologies for managing the life cycle of a case or matter more effectively.
Maintenance of outcomes: over a prolonged period of time. Also referred to as durability of outcomes.
Metrics: a system or standard of measurement and a system of related measures that facilitates the
quantification of some particular characteristic
Mission statement: overarching defining principle.
Objectives: specific steps identified to achieve the broader goal.
62
