Page 64 - QVM Legal - Quality, Value and Metrics
P. 64
QVM - Quality, Value, and Metrics
Participation restrictions: see Activity/participation limitations and restrictions. Previously, participation
restrictions were defined as “problems an individual may experience in involvement in life situations” and
replaced terminology of “handicap.”
Perceived Quality: the quality attributed to a good or service based on indirect measures.
Performance: a product's primary operating characteristics. This dimension of quality involves measurable
attributes; brands can usually be ranked objectively on individual aspects of performance.
Performance improvement process: a systematic and organized approach designed to identify, change,
and evaluate areas of functioning within a program or of an individual’s contribution to it. Also known as
“quality improvement,” “quality assurance,” and “continuous quality improvement.”
Policies and procedures: a guiding principle created by a governing body that is used to influence and
determine decisions and actions. Procedures are the ways in which the policies are to be carried out.
Preferred Practices: covers ABA Preferred Practice Patterns, legal practice guidelines, and best practices.
Preferred Practice Patterns define universally applicable characteristics of activities directed toward
individual patient/clients, and which address structural requisites of the practice, processes to be carried
out, and intended outcomes. Legal Practice Guidelines are a recommended set of procedures for a specific
area of practice, based on research findings and current practices that detail the knowledge, skills, and/or
competencies needed to perform the procedures appropriately.
Professional Development and Team Building: a collective term for various types of activities used to
enhance social relations and define roles within teams, often involving collaborative tasks.
Program: the entity that provides legal services.
Protocols: legal practice patterns customized to specific setting and program.
Purpose: specific aims of the program (vision).
•QBR Deck
Records Management: a set of activities required for systematically controlling the creation, distribution,
use, maintenance, and disposition of recorded information maintained as evidence of business activities
and transactions.
Reliability: the likelihood that a product will not fail within a specific time period. This is a key element for
users who need the product to work without fail.
Scope of practice: ABA policies for the practices of legal services. Two separate documents serve to
describe services, to provide resource information, and to identify those activities.
Scope of services: those portions of the scope of practice that are included in a program. Scope of services
includes definitions of legal profession.
Strategic Planning: an organization’s process of defining its strategy, or direction, and making decisions on
allocating its resources to pursue this strategy.
Serviceability: the speed with which the product can be put into service when it breaks down, as well as
the competence and the behavior of the service business.
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Participation restrictions: see Activity/participation limitations and restrictions. Previously, participation
restrictions were defined as “problems an individual may experience in involvement in life situations” and
replaced terminology of “handicap.”
Perceived Quality: the quality attributed to a good or service based on indirect measures.
Performance: a product's primary operating characteristics. This dimension of quality involves measurable
attributes; brands can usually be ranked objectively on individual aspects of performance.
Performance improvement process: a systematic and organized approach designed to identify, change,
and evaluate areas of functioning within a program or of an individual’s contribution to it. Also known as
“quality improvement,” “quality assurance,” and “continuous quality improvement.”
Policies and procedures: a guiding principle created by a governing body that is used to influence and
determine decisions and actions. Procedures are the ways in which the policies are to be carried out.
Preferred Practices: covers ABA Preferred Practice Patterns, legal practice guidelines, and best practices.
Preferred Practice Patterns define universally applicable characteristics of activities directed toward
individual patient/clients, and which address structural requisites of the practice, processes to be carried
out, and intended outcomes. Legal Practice Guidelines are a recommended set of procedures for a specific
area of practice, based on research findings and current practices that detail the knowledge, skills, and/or
competencies needed to perform the procedures appropriately.
Professional Development and Team Building: a collective term for various types of activities used to
enhance social relations and define roles within teams, often involving collaborative tasks.
Program: the entity that provides legal services.
Protocols: legal practice patterns customized to specific setting and program.
Purpose: specific aims of the program (vision).
•QBR Deck
Records Management: a set of activities required for systematically controlling the creation, distribution,
use, maintenance, and disposition of recorded information maintained as evidence of business activities
and transactions.
Reliability: the likelihood that a product will not fail within a specific time period. This is a key element for
users who need the product to work without fail.
Scope of practice: ABA policies for the practices of legal services. Two separate documents serve to
describe services, to provide resource information, and to identify those activities.
Scope of services: those portions of the scope of practice that are included in a program. Scope of services
includes definitions of legal profession.
Strategic Planning: an organization’s process of defining its strategy, or direction, and making decisions on
allocating its resources to pursue this strategy.
Serviceability: the speed with which the product can be put into service when it breaks down, as well as
the competence and the behavior of the service business.
63
