Page 19 - QVM - Quality, Value and Metrics - November 29, 2017 2
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QVM - Quality, Value, and Metrics
The quality program’s policies and procedures are published in a resource manual and
disseminated to all business or, at the least, located in an area that is accessible to all.
Businesses are informed of revisions to the manual, and methods exist to determine if
the policies and procedures are followed.
Administrative structures indicate clear lines of authority and responsibility.
What are the quality program’s lines of authority and responsibility?
Organizational charts clearly represent the lines of authority in a program. Job
descriptions outline the levels of authority and responsibility and are available to staff.
The knowledge and skills of program administrators are consistent with job
responsibilities and level of decision-making authority.
How does the program determine that the knowledge and skills of the program
administrator(s) are consistent with the responsibilities of the job and the level of authority
to make decisions?
Qualifications, responsibilities, and authority of the designated professional are shown
in a written job description. If the program director is not a lawyer, it is recommended
that a credentialed professional is designated to represent the professionals when
decisions regarding legal services are being made.
Administrators lead staff in formulating attainable program goals and measurable
objectives.
How does the leadership of the program work with the professionals to formulate
attainable program goals and measurable objectives?
Program goals and objectives are developed in collaboration with qualified and
credentialed professionals representing the legal services offered. Professionals and/or
leadership typically review goals and objectives regularly, modifying and updating as
needed.
Program operations are in compliance with applicable ethics and regulations.
What are the ethics and regulations the program is required to follow, and where are the
reference materials located?
Administrators and professionals are knowledgeable about all applicable legal mandates
and regulations at the federal, state, corporate, and facility levels. Copies of these
mandates/regulations are easily accessible for review. Written policies and procedures
describe how the program will comply with the applicable legal mandates and
regulations.
2. Human Resources
The program has the human resources necessary to fulfill its purpose and scope of services,
and to achieve its goals.
Professional staff providing legal services has appropriate qualifications and valid
credentials to provide those services.
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The quality program’s policies and procedures are published in a resource manual and
disseminated to all business or, at the least, located in an area that is accessible to all.
Businesses are informed of revisions to the manual, and methods exist to determine if
the policies and procedures are followed.
Administrative structures indicate clear lines of authority and responsibility.
What are the quality program’s lines of authority and responsibility?
Organizational charts clearly represent the lines of authority in a program. Job
descriptions outline the levels of authority and responsibility and are available to staff.
The knowledge and skills of program administrators are consistent with job
responsibilities and level of decision-making authority.
How does the program determine that the knowledge and skills of the program
administrator(s) are consistent with the responsibilities of the job and the level of authority
to make decisions?
Qualifications, responsibilities, and authority of the designated professional are shown
in a written job description. If the program director is not a lawyer, it is recommended
that a credentialed professional is designated to represent the professionals when
decisions regarding legal services are being made.
Administrators lead staff in formulating attainable program goals and measurable
objectives.
How does the leadership of the program work with the professionals to formulate
attainable program goals and measurable objectives?
Program goals and objectives are developed in collaboration with qualified and
credentialed professionals representing the legal services offered. Professionals and/or
leadership typically review goals and objectives regularly, modifying and updating as
needed.
Program operations are in compliance with applicable ethics and regulations.
What are the ethics and regulations the program is required to follow, and where are the
reference materials located?
Administrators and professionals are knowledgeable about all applicable legal mandates
and regulations at the federal, state, corporate, and facility levels. Copies of these
mandates/regulations are easily accessible for review. Written policies and procedures
describe how the program will comply with the applicable legal mandates and
regulations.
2. Human Resources
The program has the human resources necessary to fulfill its purpose and scope of services,
and to achieve its goals.
Professional staff providing legal services has appropriate qualifications and valid
credentials to provide those services.
18
