Page 23 - QVM - Quality, Value and Metrics - November 29, 2017 2
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QVM - Quality, Value, and Metrics
How does the program document that its financial management complies with legal
mandates and regulations?
The program maintains written documents that specify policies and procedures
addressing the applicable laws and regulations regarding all financial matters of
operation. These mandates and regulations may include the state and federal
governments.
D. Program Evaluation and Performance Improvement
The quality of services provided is evaluated and documented on a systematic and continuing basis,
and results are used to make program modifications or improvements. These quality evaluations
address both program and client outcomes.
The program has a written plan and process for evaluating the effectiveness and efficiency of its
performance.
What is the quality program’s process for evaluating the effectiveness and efficiency of its
performance?
A written plan describing the process for evaluating a quality program’s effectiveness and
efficiency is developed and implemented. On a periodic and systematic basis, program
outcomes are reviewed to determine the effectiveness of the services provided and the
efficiency of the quality program’s operations in terms of resources used.
The plan provides for data collection from relevant stakeholders, the quality program’s
operations, and legal outcomes.
How are data collected from relevant stakeholders?
The quality program’s plan for evaluating effectiveness and efficiency includes a mechanism for
obtaining data from relevant stakeholders. Client satisfaction surveys, surveys that elicit
satisfaction information from referral sources and payers, and data obtained from focus groups
are some ways in which programs might collect data from relevant stakeholders. These data are
periodically reviewed and compared with relevant or previously established benchmarks.
How are data from the quality program’s operations collected?
Relevant information from a quality program’s operations is included in the assessment of the
quality program’s effectiveness and efficiency. Budgetary reports, expense reports, revenue
reports, variance reports, capital expenditures, and other reports that summarize resource
utilization are some examples of data that might be used from the quality program’s operations.
These data are periodically reviewed and compared to relevant or previously established
benchmarks.
How are data from legal outcomes collected?
A program may collect data from legal outcomes in a number of ways. These might include the
use of nationally recognized outcome measures, the percentage of goals achieved by businesses
served, and the volume of businesses served. These data are periodically reviewed and
compared to relevant or previously established benchmarks.
The quality program’s performance improvement process includes periodic and systematic
reviews of legal service delivery, including:
22
How does the program document that its financial management complies with legal
mandates and regulations?
The program maintains written documents that specify policies and procedures
addressing the applicable laws and regulations regarding all financial matters of
operation. These mandates and regulations may include the state and federal
governments.
D. Program Evaluation and Performance Improvement
The quality of services provided is evaluated and documented on a systematic and continuing basis,
and results are used to make program modifications or improvements. These quality evaluations
address both program and client outcomes.
The program has a written plan and process for evaluating the effectiveness and efficiency of its
performance.
What is the quality program’s process for evaluating the effectiveness and efficiency of its
performance?
A written plan describing the process for evaluating a quality program’s effectiveness and
efficiency is developed and implemented. On a periodic and systematic basis, program
outcomes are reviewed to determine the effectiveness of the services provided and the
efficiency of the quality program’s operations in terms of resources used.
The plan provides for data collection from relevant stakeholders, the quality program’s
operations, and legal outcomes.
How are data collected from relevant stakeholders?
The quality program’s plan for evaluating effectiveness and efficiency includes a mechanism for
obtaining data from relevant stakeholders. Client satisfaction surveys, surveys that elicit
satisfaction information from referral sources and payers, and data obtained from focus groups
are some ways in which programs might collect data from relevant stakeholders. These data are
periodically reviewed and compared with relevant or previously established benchmarks.
How are data from the quality program’s operations collected?
Relevant information from a quality program’s operations is included in the assessment of the
quality program’s effectiveness and efficiency. Budgetary reports, expense reports, revenue
reports, variance reports, capital expenditures, and other reports that summarize resource
utilization are some examples of data that might be used from the quality program’s operations.
These data are periodically reviewed and compared to relevant or previously established
benchmarks.
How are data from legal outcomes collected?
A program may collect data from legal outcomes in a number of ways. These might include the
use of nationally recognized outcome measures, the percentage of goals achieved by businesses
served, and the volume of businesses served. These data are periodically reviewed and
compared to relevant or previously established benchmarks.
The quality program’s performance improvement process includes periodic and systematic
reviews of legal service delivery, including:
22
