Page 16 - Aftersales February 2021
P. 16
Contact Centre
MTD DIFF 2020 vs
BDC Outbound Booked 2020 Actual 2021 Actual MTD MTD RUNRATE vs 2020
2021
MST 390 464 390 74
SER 534 449 534 -85
MOT 221 321 221 100
Total Booked 1145 1234 1145 89
MTD DIFF 2020 vs Whilst bookings increased YOY, the actual
BDC Inbound Booked 2020 Actual 2021 Actual MTD MTD RUNRATE vs 2020
2021
amount of service bookings declined. The
MST 72 63 72 -9
increase was in MOT and MOT/Service
SER 157 107 157 -50
MOT 67 64 67 -3 bookings
Total Booked 296 234 296 -62
MTD DIFF 2020 vs
BDC Total Booked 2020 Actual 2021 Actual MTD MTD RUNRATE vs 2020
2021
MST 462 527 462 65
SER 691 556 691 -135
MOT 288 385 288 97
Total Booked 1441 1468 1441 27
MTD RUNRATE vs MTD Variance between
BDC Month Target 2021 Booking Target 2021 ACTUAL MTD
Target Target and Actual
Total Booked 1450 1468 1450 18
