Page 11 - Aftersales February 2021

Data Capture - Aftersales

February
Department Total Email % 0 Tel % 1 Tel % 2 Tel % Next Svs Missing % Next SVS Overdue % Next MOT Missing % Next MOT Overdue %
Scunthorpe Service 346 285 82% 6 2% 171 49% 169 49% 0 0% 20 6% 0 0% 3 1%
Grimsby Service 330 279 85% 3 1% 175 53% 152 46% 3 1% 7 2% 2 1% 0 0%
Grimsby Bodyshop 22 11 50% 2 9% 12 55% 8 36% 11 50% 0 0% 11 50% 0 0%
Gainsborough
Bolton Service 512 435 85% 4 1% 315 62% 193 38% 0 0% 10 2% 0 0% 4 1%
Bolton Bodyshop 77 10 13% 11 14% 52 68% 14 18% 66 86% 2 3% 66 86% 1 1%
Chorley Service 151 124 82% 0 0% 82 54% 69 46% 0 0% 7 5% 0 0% 1 1%
Boston Service 400 333 83% 3 1% 203 51% 194 49% 0 0% 6 2% 0 0% 0 0%
Louth Service 142 128 90% 0 0% 89 63% 53 37% 0 0% 1 1% 0 0% 0 0%
1980 1605 81% 29 1% 1099 56% 852 43% 80 4% 53 3% 79 4% 9 0%

• Customers transacted through Service Department during the month

• Removed from this report:
• MOT Motability customers – would not be due a follow up
• Warranty work when the customer details are blank
• Jobs where the code is ***
• Cancelled jobs
• Trade customers

• When dates have been changed to 1/1/1900 – indicating we know not to follow up