Page 7 - Aftersales February 2021

Total Total YTD Feb
Bolton Chorley Grimsby Scun Gains Boston Louth Bolton Chorley Grimsby Scun Gains Boston Louth
Final No Contact 49 15 7 10 5 0 12 0 8 2 5 3 0 5 0
No Contact 21 5 0 1 8 5 2 0 3 0 1 4 4 1 0
No Number 2 1 0 0 0 0 0 1 0 0 0 0 0 0 0
Incomplete Details 6 1 1 0 2 0 2 0 0 1 0 1 0 1 0
Cancelled Booking 31 7 5 7 7 0 4 1 1 2 4 5 0 2 0
Sold Car 124 41 12 27 16 3 20 5 25 6 14 5 2 10 4
Changing Car 9 2 2 1 0 0 3 1 0 1 0 0 0 1 1
Customer to Call Back 40 17 4 7 5 1 6 0 10 1 3 2 0 1 0
Customer Unavailable 30 9 5 4 9 0 1 2 1 3 4 3 0 1 1
Customer Moved 6 0 1 2 0 1 1 1 0 1 2 0 1 0 0
Declined Location 21 4 0 2 1 2 10 2 2 0 0 1 0 7 1
Declined Bad Experience 13 6 1 1 3 0 1 1 4 0 0 1 0 1 1
Done Elsewhere 33 7 6 4 4 2 7 3 3 4 3 2 1 4 1
Done Elsewhere Price 8 0 2 2 4 0 0 0 0 2 1 3 0 0 0
Done Elsewhere Location 69 16 7 6 13 7 15 5 11 2 1 7 2 9 3
Not Relevant 67 19 2 4 35 1 6 0 9 2 1 19 0 1 0
No Comment 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Booked Other Work 32 5 4 8 10 1 2 2 0 1 4 6 0 0 1
Booked Not Done Yet 76 16 14 6 9 1 25 5 14 14 6 8 1 20 4
Not Invoiced Correctly 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Too Early 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Never Call Again 1 0 0 0 1 0 0 0 0 0 0 0 0 0 0
Declined Not Due Yet 8 2 0 1 3 1 1 0 1 0 1 0 1 1 0
646 173 73 93 135 25 118 29 92 42 50 70 12 65 17

Viable 423 107 55 58 78 19 85 21 57 31 32 45 8 51 12
Non Viable 223 66 18 35 57 6 33 8 35 11 18 25 4 14 5
Viable % 65% 62% 75% 62% 58% 76% 72% 72% 62% 74% 64% 64% 67% 78% 71%