Page 4 - Aftersales February 2021

Retention – Sales to Service - New

Total del'd 2019 and Svc'd 2020 YTD 2021 Jan-20 Feb-20
New RETAIL Total Serviced Total Serviced
Grimsby 116 86 74% 10 7 70% 86% 33% 82% of new car customers across the group who bought
Sc Vx 129 104 81% 4 3 75% 100% 0% in January and February 2020 have had their car
Bolton Vx 201 156 78% 24 22 92% 94% 83%
Chorley Vx 77 51 66% 5 5 100% 100% #DIV/0! serviced with us in 2021
Boston 177 118 67% 19 14 74% 71% 80%
Louth 77 64 83% 6 5 83% 100% 50%
777 579 75% 68 56 82% 88% 65%

Total del'd 2018 and Svc'd 2020 YTD 2021 Jan-19 Feb-19
New RETAIL Total Serviced Total Serviced
Grimsby 167 107 64% 20 12 60% 57% 67% The detail reports supplied will show the reasons
Sc Vx 148 94 64% 20 15 75% 75% 75% as to why these customers have not yet returned.
Bolton Vx 346 202 58% 36 26 72% 76% 57%
Chorley Vx 144 101 70% 20 12 60% 62% 57%
Boston 179 93 52% 22 11 50% 47% 60%
Louth 61 53 87% 10 9 90% 83% 100% Many of these will also have been emailed to you
1045 650 62% 128 85 66% 66% 67%
via the ‘Declined Outbound’ system
Total del'd 2018 and Svc'd 2020 YTD 2021 Jan-18 Feb-18
New RETAIL Total Serviced Total Serviced
Grimsby 150 80 53% 6 1 17% 0% 100%
Sc Vx 129 74 57% 5 4 80% 67% 100% **Some of these will be booked in and due to
Bolton Vx 246 117 48% 42 17 40% 45% 31% have work carried out in February**
Chorley Vx 111 57 51% 7 5 71% 60% 100%
Boston 154 58 38% 8 2 25% 25% #DIV/0!
790 386 49% 68 29 43% 40% 50%