Page 3 - Aftersales February 2021
P. 3

Summary and Actions













                • Retention – review the detail reports and see if there are


                   any customers that may need a Manager call!


                • Tools of Retention



                       • Review pre booking in light of Lockdown
                       • Review Service Plan presentation as above

                • eVHC – agreement required on report


                       • Review – differences in red work identified

                • ASF



                       • Have confirmed that Citnow are reviewing the integration to make it more prominent beneath the
                          video

                       • Have made us aware that their product is likely to become FCA regulated – a move they welcome
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