Page 6 - Aftersales February 2021
P. 6
Retention - Service to Service
Bolton Boston Chorley Grimsby Scunthorpe Louth Gainsborough Total
Retail Services 2020 404 412 183 249 303 126 42 1719
231 294 110 156 168 97 17 1073
Returned 2020 YTD KPI is 70%
57% 71% 60% 63% 55% 77% 40% 62%
Retail Services 2021 371 407 164 229 275 182 0 1628
Retail Services Jan 2020 202 203 79 121 150 58 23 836
121 150 48 78 85 46 10 538
Returned 2020 YTD
60% 74% 61% 64% 57% 79% 43% 64%
Retail Services Jan 2021 186 186 77 105 140 84 778
Retail Services Feb 2020 202 209 104 128 153 68 19 883
110 144 62 78 83 51 7 535
Returned 2020 YTD
54% 69% 60% 61% 54% 75% 37% 61%
Retail Services Feb 2021 185 221 87 124 135 98 850
