Page 15 - Aftersales February 2021
P. 15
Contact Centre
• February 2021
• 1468 Service and MOT bookings for the group by the CC – compared to 1441 in
2020
• All agents hit their upsell target
2021 Contact Centre Sites Total 2020 Contact Centre Sites Total
In Out Total In Out Total
Jan 901 1424 2325 608 2933 Jan 860 1151 2011 968 2979
Feb 870 1314 2184 643 2827 Feb 814 1220 2034 904 2938
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
1771 2738 4509 1251 5760 1674 2371 4045 1872 5917
