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prescribed mitigants so the team would
be prepared to address them.

The Covid-19 curveball
Three days before the final rollout
meeting with our stakeholders,
Covid-19 struck. All focus shifted to
keeping colleagues and customers safe
while maintaining a safe and reliable
network. The FYLD project faced being
shelved until April 2021.
I knew FYLD’s increased visibility
and transparency allowed for remote
working – perfect for the challenges the
pandemic would bring. I just needed
to convince the shareholders and Exec.
I spoke with team leaders, general
managers, the training department and
change management to get their buy-in
to launch something new during a crisis.
The risk was calculated and the team
agreed unanimously that we should
start in the four depots we piloted, learn
quickly, adapt, improve and scale up.
The board gave us the go-ahead.
The pandemic has only highlighted
the value of front-line workers and
with FYLD utilities can take their safety
measures to the next level.

The platform can be modified
and developed with minimal
effort to fulfil the requirements
of any business that currently
conducts risk assessments or
remote working

Improved company performance
780 engineers (on average per week)
from 14 of our depots have used FYLD
across 15,540 jobs over a six-month
period delivering tangible benefits:
42 per cent improvement in safe days
64 per cent reduction in time taken to reducing unnecessary costs, which can The platform can be modified and
complete risk assessments be passed on to them. developed with minimal effort to fulfil
36 per cent reduction in mileage The ability to work remotely results the requirements of any business that
travelled by managers in jobs being completed faster and to currently conducts risk assessments
3,300 pieces of paper removed from a higher level of competency, reducing or remote working. FYLD deployment
the process customer complaints and improving follows a series of steps to ensure
Estimated cost savings of £1.4 million satisfaction levels. optimal integration and we estimate the
per annum (a significant ROI on our Negating the need for paper products rollout to take approximately 16 weeks
£1.2 million investment) and reducing manager travel is better (dependent on the level of complexity
Field employees are better engaged for the environment and reduces waste with integrating external systems).
through improved culture and and our carbon footprint. We’ve learned that to truly change,
compliance thanks to ease of process, adapt and transform, you need not
removal of the data validation Conclusion only the vision; you need the desire
burden, visibility across network SGN’s aim has always been to lead the and tools to enable it. However, the
sites, richer job history, structured way in digital transformation and the tool is only as powerful as the person,
data to inform new jobs and moving long-term goal for FYLD is to develop it the team and the organisation wielding
safety beyond compliance. into a standardised methodology behind it. To truly transform, you need to
risk assessments, to establish industry involve your greatest assets - your
Customer/environment benefits benchmarks and ultimately increase people. FYLD has been built by the
FYLD has benefited customers by safety and productivity across sectors. workforce for the workforce.

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