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Scott Rendall, Lead Design
                                                                                   Engineer at ALH Systems,
                                                                                   explains how to empower
                                                                                   teams and business links to
                                                                                   reach higher levels of success
                                                                                   through communications on
                                                                                   and off the field

            With confidence comes action,                                          T redirect streams near villages.
                                                                                        he utilities industry has been
                                                                                        the cornerstone of the world’s
             and with action comes confidence
                                                                                        infrastructure system ever since
                                                                                        humans first learned how to
                                                                                     From hydrogen production facilities to
                                                                                   megafarms, the technological solutions
                                                                                   of the modern age all have one thing
                                                                                   in common: a need to bridge the gap
                                                                                   between our environment and ourselves.
                                                                                     Bridging this gap means mastering
                                                                                   the arts of communication, exploration,
                                                                                   research and implementation.
                                                                                     Speaking from a designer’s
                                                                                   perspective, even if you have all the
                                                                                   world’s innovative and wonderful
                                                                                   avenues and mediums of tech to choose
                                                                                   from, a simple piece of the puzzle will
                                                                                   always govern the success or failure of
                                                                                   a project: the teams you work with.

                                                                                   Avoiding disaster
                                                                                   The following teams can be found
                                                                                   in most businesses that bring ideas
                                                                                   to life and implement solutions in
                                                                                   the field, from deploying existing
                                                                                   equipment to developing a fully
                                                                                   realised product design solution from
                                                                                   cradle to grave (i.e., new product
                                                                                   development, or NPD).
                                                                                      Commercial team/sales
                                                                                      Development team
                                                                                      Manufacturing team/procurement
                                                                                      Field operative support and technical
                                                                                    engineers
                                                                                     Every team is invaluable to the
                                                                                   business’ success and although your
                                                                                   business may have other crucial
                                                                                   elements, these are the key ‘go-tos’
                                                                                   within the product design sector.
                                                                                     Communication between this
                                                                                   pipeline of people is paramount.
                                                                                   Concise and, more importantly,
                                                                                   consistent information is required
                                                                                   to ensure the timely delivery of any
                                                                                   successful project.
                                                                                     Whether it is ventures at TRL
                                                                                   (technical readiness level) 1 and 2
                                                                                   (which are ideas awaiting the greenlight
                                                                                   to pursue) or fully realised solutions
                                                                                   at TRL 9, the speed at which you jump
                                                                                   from tier to tier can have significant
                                                                                   knock-on effects for the product itself,
                                                                                   the project steering group and your own
                                                                                   personal targets. These effects include
                                                                                   the monetary value of late projects and



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