Page 35 - CHI ST LUKES VINTAGE HOSPITAL PATIENT GUIDE

Non-Discrimination
As a recipient of federal
financial assistance, CHI St.
Luke’s Health–The Vintage
Hospital does not exclude,
deny benefits to, or otherwise
discriminate against any
person on the ground of
race, color, religion, national
origin, ancestry, disability,
socioeconomic status, gender,
sexual orientation or age.*
*Except (as noted below) in admission to, participation in or
receipt of the services and benefits under any of its programs Discrimination Grievance Process
and activities, whether carried out by CHI St. Luke’s Health–
The Vintage Hospital directly or through a contractor or any
other entity with which CHI St. Luke’s Health–The Vintage
Hospital arranges to carry out its programs and activities.
Age Restriction Statement
CHI St. Luke’s Health–The Vintage
Hospital extends inpatient care, treatment
and services to patients 16 years of age
and older. The Emergency Department
and labor and delivery unit do not deny or
restrict access to services based on an
individual’s age.
Accessibility
Programs and activities are accessible for
and usable by disabled persons. Access
features include:
• Convenient off-street parking
designated for disabled persons.
• Curb cuts and ramps between parking
areas and buildings.
• Level access into first floor level with
elevator access to all other floors.
• Fully accessible offices, meeting
rooms, bathrooms, public waiting
areas, cafeteria, patient treatment
areas, including examining rooms and
patient rooms.
• A full range of assistive and
communication aids at no additional
charge.
• 24-hour telecommunication device
(TTY/TDD), which can connect the
caller to all extensions within the
facility and/or portable (TTY/ TDD)
units, for use by persons who are deaf,
hard of hearing or speech impaired.
If you require assistance, please let your
nurse or other hospital staff know. This
statement is in accordance with the
provisions of Title VI of the Civil
Rights Act of 1964, Section 504 of
the Rehabilitation Act of 1973, the
Age Discrimination Act of 1975, and
Regulations of the U.S. Department
of Health and Human Services issued
pursuant to these statutes at Title 45 Code
of Federal Regulations Parts 80,
84 and 91. If you have questions contact:
CHI St. Luke’s Health–The Vintage Hospital
Attention: Corporate Responsibility Officer
P.O. Box 20269 MC 3-121
Houston, Texas 77225-0269
832-355-2146
It is the policy of CHI St. Luke’s Health–
The Vintage Hospital not to discriminate
on the basis of disability. CHI St. Luke’s
Health–The Vintage Hospital has adopted
an internal grievance procedure providing
for prompt and equitable resolution of
complaints alleging any action prohibited
by Section 504 of the Rehabilitation
Act of 1973 (29 U.S.C. 794) or the U.S.
Department of Health and Human
Services regulations implementing the
Act. Section 504 states, in part, that
“no otherwise qualified handicapped
individual...shall, solely by reason of
his handicap, be excluded from the
participation in, be denied the benefits of,
or be subjected to discrimination under
any program or activity receiving Federal
financial assistance...” The Law and
Regulations may be examined in the office
of Director of Quality, Risk Management,
and Compliance, 832-534-5990, who has
been designated to coordinate the efforts
of CHI St. Luke’s Health–The Vintage
Hospital to comply with Section 504. Any
individual who believes she or he has been
subjected to discrimination on the basis of
disability may file a grievance under
this procedure. It is against the law for
CHI St. Luke’s Health–The Vintage
Hospital to retaliate against anyone who
files a grievance or cooperates in the
investigation of a grievance.
Procedure
Grievances must be submitted to the CHI
St. Luke’s Health–The Vintage Hospital
Section 504 Coordinator within 30 days
of the date the individual becomes aware
of the alleged discriminatory action. The
grievance must be in writing and contain
the name and address of the individual
filing the grievance. The grievance NON-DISCRIMINATION POLICIES
must state the problem or action alleged
to be discriminatory and the remedy
or relief sought.
CHI St. Luke’s Health–The Vintage Hospital
Attention: Section 504 Coordinator
P.O. Box 20269 MC 3-121
Houston, Texas 77225-0269
832-355-2146
The Section 504 Coordinator (or her/his
designee) will conduct an investigation
of the grievance. This investigation may
be informal, but it must be thorough,
affording all interested persons an
opportunity to submit evidence relevant
to the grievance. The Section 504
Coordinator will maintain the files
and records of CHI St. Luke’s Health–
The Vintage Hospital relating to such
grievances. The Section 504 Coordinator
will issue a written decision on the
grievance no later than 30 days after its
filing. The person filing the grievance
may appeal the decision of the Section
504 Coordinator by writing to the Chief
Executive Officer (CEO) within 15 days of
receiving the Section 504 Coordinator’s
decision. The CEO will issue a written
decision in response to the appeal no later
than 30 days after its filing.
CHI St. Luke’s Health–The Vintage Hospital
Attention: Chief Executive Officer
Norman F. Stephens
20171 Chasewood Park Drive
Houston, Texas 77070
832-534-5910
The availability and use of this grievance
procedure does not prevent a person from
filing a complaint of discrimination on the
basis of disability with the:
U.S. Department of Health and Human
Services • Office for Civil Rights
1301 Young Street, Suite 1169
Dallas, TX 75202
Toll-free: 800-368-1019
CHI St. Luke’s Health–The Vintage
Hospital makes appropriate arrangements
to ensure that disabled persons are
provided accommodation if needed to
participate in this grievance process. Such
arrangements may include, but are not
limited to, providing interpreters,
teleconferencing, and/or a barrier-free
location for the grievance proceedings.
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