Page 30 - CHI ST LUKES VINTAGE HOSPITAL PATIENT GUIDE

PATIENT RIGHTS & RESPONSIBILITIES Your Patient Rights
You have rights and a role
regarding your treatment
and care. Knowing your rights
and role can help you make
better decisions about your
health care.
1. The hospital prohibits discrimination
to patients and visitors based on age,
race, ethnicity, national origin, religion,
culture, language, physical or mental
disability, socioeconomic status, gender,
or sexual orientation.
2. You have the right to receive
information about your rights as a
patient and how to present a complaint
or grievance, including whom to contact
with your complaint.
a) To learn more about the complaint-
handling process or to file a complaint,
ask your nurse or another member of the
hospital workforce, or call 832-534-5838
to speak to a hospital representative at
any time during your stay to report your
concern or complaint (grievance).
b) For grievances regarding civil rights
discrimination, please submit your
complaint in writing with your name,
your address, a description of the alleged
discriminatory action, and the resolution
sought to the following:
CHI St. Luke’s Health | Attn: Division
Corporate Responsibility Officer | PO
Box 20269 | MC 3-121
Houston, TX 77225-0269 | 832-355-2146
c) If you feel that your concerns have not
been resolved by the hospital, you may
contact one of the following:
• Texas Department of State Health
Services
• U.S. Department of Health and
Human Services, Office for Civil Rights with your physician to express your
• Centers for Medicare and Medicaid
Services (CMS)
• DNV Healthcare Inc.
3. If you have Medicare coverage and are
admitted to the hospital, you have the
right to receive the Beneficiary Notice,
the “Important Message from Medicare.”
4. You have the right to have a family
member or person of your choice and
your physician notified when you are
admitted to the hospital.
5. You have the right to reasonable
responses to requests and needs for care,
treatment, and/or services, within the
16
hospital’s capacity, its stated mission, and
applicable law and regulation.
6. You have the right to considerate and
respectful care in a dignified manner,
including the following:
a) Care that considers psychosocial,
spiritual, cultural, personal values,
preferences, and other variables that
influence the perception of illness;
b) Care of the dying that optimizes comfort 13. You have the right to personal privacy.
and dignity:
• By treating primary and secondary
symptoms that respond to treatment
according to individual wishes;
• By effectively managing pain; and
• By recognizing psychosocial and
spiritual concerns about dying and
grief.
7. You have the right to work together
with your physician to make decisions
about your care and treatment:
a) Receive information you need to make
an informed decision about care and
treatment that reflects your wishes;
b) Receive information necessary to give
your informed consent before certain
procedures or treatments;
c) Accept or refuse care, treatment, and/
or services, to the extent permitted by law,
and receive information about the possible
effects of refusing care or treatment;
d) Receive information about the outcomes
of care or treatment that was provided,
including any unexpected outcomes; and
e) Participate in the plan for your care,
treatment, and discharge, and manage
your pain.
8. You have the right to receive
information in a manner you understand.
9. You have the right to participate in
addressing ethical issues related
to your care.
10. You have the right to work together
choices about care and/or treatment
before it is needed, such as through an
advance directive. If you prefer, you may
appoint someone to make health care
decisions for you.
a) During admission, you will be asked
if you have an advance directive or need
assistance with writing an advance
directive.
b) If you have an advance directive,
a copy, if available, will be placed in your nurse about the specific limitations for
medical record. As appropriate to your
care, it will be reviewed with you or your
decision maker.
c) Care, treatment and services are not
based on whether or not you have an
advance directive.
11. You have the right to the
confidentiality of your medical record
and information within legal limits.
12. You have the right to access
information contained in your medical
record within a reasonable time frame
and under conditions established by
hospital policy.
14. You have the right to receive care in a
safe setting.
15. You have the right to be free from
all forms of abuse and harassment,
including neglect, exploitation, verbal
abuse, mental abuse, physical abuse and
sexual abuse.
16. You have the right to be free from
bodily punishment, including the right to
be free from restraint or seclusion of any
form that is used as a means of coercion,
discipline, convenience or retaliation
by the hospital workforce. Restraint or
seclusion may only be used to ensure
your immediate physical safety or the
safety of others, and must be ordered by
your physician and discontinued at the
earliest possible time.
17. You have the right to be informed
of any human experiments, research or
clinical education programs that affect
your care, treatment, and/or services,
including the respect and protection of
your rights.
18. Your guardian, next of kin or legally
authorized person has the right to
exercise, to the extent permitted by law,
your rights if you are unable to express
your wishes about care, treatment, and/
or services.
19. You have the right to receive
visitors whom you designate including,
but not limited to, a spouse, domestic
partner (including a same-sex domestic
partner), another family member or
a friend. You may make changes to
withdraw or deny consent to a visitor
at any time. The hospital may need to
restrict visitors based on your clinical
condition or to protect the rights and
safety of others. The number of visitors,
visiting hours and overnight visitors may
also be limited. Please check with your
your room.
Still have questions about
your rights or responsibilities?
Call 832-355-2146 for answers.