Page 58 - PSTC - One Report 2023 (EN)

Human Resource Management
Employees are a key resource for the company and business operations. Promoting skills and workforce quality will benefit both employees and the company in developing potential and growth to achieve success together. The company thus adheres to practicing fairness, good governance, and ethics principles in transparent HR management.
For employee and labor care, the company’s key operations include:
Treat employees fairly, equally and without bias, including respecting and not violating human rights. Appointments, transfers, and compensation, including rewards and disciplinary actions, are conducted in good faith based on knowledge, capabilities, and suitability of employees.
Provide fairness to all employees with appropriate remuneration and benefits.
Conduct fair performance evaluations.
Provide opportunities for presenting useful opinions and suggestions to the company and society. Implement annual performance evaluation models assessing KPIs and behavioral performance for fair evaluations.
Regularly conduct employee engagement surveys, analyzing results on employee organizational commitment to improve HR systems toward international standards.
Customers/Consumers
Customers are a highly important stakeholder group that the company wants to satisfy. All customer opinions, satisfaction, issues, needs and behaviors are critical in defining the company’s management direction. The company utilizes international quality management systems such as ISO 9001 and environmental governance to maximize customer satisfaction. The company focuses on and places importance on product and service quality and standards, on-time delivery, as well as strictly preserving customer confidentiality by not disclosing or misusing information. Customer contact channels are also provided for product commentary or complaint submission. On average, the company receives around 20–30 complaints or suggestions annually. To ensure business operations will not conflict with customers’ standards, the company also engages external agencies to assess compliance with customer standards.
Community and Society
The company has promoted the participation of its stakeholders in organizing or participating in activities to develop communities and society. It supports activities to improve quality of life and strengthen the benefits of communities and society where the company has business operations, both domestically and internationally. The company also cultivates consciousness and encourages employees and related parties to have the duty and responsibility to benefit communities and society. It provides opportunities for communities and all groups of stakeholders to participate in the company’s various activities and projects, as well as providing opinions, suggestions, or complaints resulting from the company’s operations.
Annual Report 2023 (Form 56-1 ONE REPORT)
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