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THE EMPLOYEE EXPERIENCE REVOLUTION

INCREASE MORALE, RETAIN YOUR WORKFORCE…

John R. DiJulius III & David D. Murray

ISBN 979-88-86451-92-4

9 7 9 8 8 8 6 4 5 1 9 2 4
Publication: 29 AUGUST 2024
th
ISBN: 9798886451924
Price: £22.75
Binding: Hardback

Format: 229 x 152 mm
Extent: 258 pp
Thema: KJ Business

Comparative title: 9781626341296 Customer Service
Revolution

Every business out there is interested in earning profits. But
sometimes the bottom line is not the best indicator of a
company’s long-term health. In the wake of the Great
Resignation, companies are scrambling to hold on to both
employees and profits. It turns out that one answer is the
key to both. The Employee Experience Revolution divulges
the little-known secret of how to become a more profitable
company, in both the short and long term: happy
employees. “Your customers will never be any happier than
John DiJulius is known as the authority on helping organizations build your employees. Your people . . . create and deliver the
a world-class customer and employee experience. He is the bestselling experience that keeps customers coming back.”
author of six books. John is the founder and chief revolution officer of Authors John DiJulius III and David Murray, founder and
The DiJulius Group and has worked with companies like The Ritz- VP of consulting, respectively, of The DiJulius Group, are
Carlton, Lexus, Starbucks, KeyBank, Nestle, Chick-fil-A, Celebrity experts in the customer and employee experience industry.
Cruise lines, Bristol Myers, Marriott, and many more. The companies they have advised include Starbucks,
Chick-fil-A, Lexus, and The Ritz-Carlton. The goal is to
have processes and a culture that encourage employees
to naturally buy in to a company’s brand so they voluntarily
sing their employer’s praises while providing stellar
customer service. Pay is only one factor. A healthy
organization will strive to give their employees job
satisfaction by providing purpose, recognition, appropriate
expectations, and even like-minded coworkers. The
Sales: Star Book Sales LLP principles in this book can be applied to any company, large
T: 01404 515050
E: enquiries@starbooksales.com or small, to help improve how their organization runs as
twitter.com/starbooksales well as their bottom line.

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Prices and specifications are provisional and are subject to change
without notice. 01/03/2024