Page 120 - CROSS CULTURE

completing his tasks and handing the file over to her, she will

have a positive interaction experience with him, if he is on time

consistently, is efficient, and has few errors. Conversely, she

would have a negative experience if he were always late, hands
her his files, complete with gaps and errors, and is rude in the

process.

The latter scenario could lead to a long-term negative

experience that increases Jane's anxiety about getting work
done, as well as animosity in dealing with Joe and even poor

performance, as she tries to meet deadlines, even though she

was not given a full-time frame to complete her job. That's why

workplace interaction is so important. The benefits of effective

working relationships always outweigh the cost of developing
those relationships.

2. Develop Company Morale

The morale of your employees is directly related to the

types of interactions they get regularly. As you can see from

the example of Jane and Joe, working with people who
consistently create negative interactions leads to long-term

morale issues, which leaves employees feeling that no one

cares whether anyone does their job. This "why to bother"

attitude is infectious in offices and operation centres. The best

way to resolve this is to prevent it, as much as possible.
Developing positive company morale among all

employees is no easy task. It requires business leaders who

take into consideration employees' talents, workloads, and

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