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relationships when customers are concerned means that
customers feel they are being served.
When employees are knowledgeable and passionate
about helping, consumers feel this. Employees can also tell
when someone is stressed and overworked. Being in that state
doesn't create a positive customer experience. Sometimes, this
isn't the fault of the worker. If a company is understaffed, one
person may be juggling too many things. No matter how much
he wants to help and no matter how much he tries, he just can't
do it all. Customers sense this, and this leads to a negative
interaction with the company - not the worker per se.
This is why managers must pay attention to employee
workload, employee capabilities, and workflow to make sure
that the employees can facilitate positive interactions with the
company.
4. Facilitating Positive Interactions
As already mentioned, an environment and company
culture of positive interactions are not achieved by accident.
Google works very hard to create a corporate culture where
employees feel that they can have a personal life, can adjust
their schedules, and can work on projects that they are
passionate about. This has created a corporate culture, in
which innovation, creativity, and passion are the underlying
components of success for the company. Google is proud of its
loyal employees who love to go to work.
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