Page 126 - CROSS CULTURE

faster than positivity; thus, business leaders must be vigilant

to maintain positive energy.

There are several ways to evaluate the morale of the

company. Team meetings should be more than simply
reviewing data. Take the time to ask for feedback on what your

team is experiencing, good or bad. Ask questions and seek

solutions from them. You can also get a lot of information by

looking around the room in a team meeting.
Observe who is always speaking up to determine if

anyone seems to want to speak but hesitates. This is why one-

on-one meetings help the survey process. Getting feedback in

a dynamic where people are not intimidated by others frees up

the conversation and makes that a positive interaction for
employees seeking to find a voice. Even an anonymous

"suggestion box" helps give everyone a voice and is a positive

interaction. Once you have the feedback, you need to evaluate

what is going on. This requires reading between the lines in

some circumstances. If someone is upset that another worker
isn't doing her job properly, you could assume that this person

is not capable, or you could evaluate her performance.

Evaluating performance could show that simple training

issues could resolve the issue by making everyone happier. It

could also show that the person complaining was the centre of
the problem and was redirecting attention away from himself.

Finding a way to boost your team whenever possible,

streamline its workflow, or make something just plain easier

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