Page 31 - QMS ORIENTATION NEW HIRE

MESSAGE FROM THE QMR

Grounded on our core values of integrity, innovation, excellence, enthusiasm,
accountability, and We Care, we at Magsaysay continuously challenge
ourselves to provide our clients, people, partners, and other members of our
growing community with quality services.
One of the things that we give focus on is our Quality Management System
(QMS). Through QMS, we define standards, processes, and criteria that help
us provide excellent customer experience and achieve our desired results.

There are a couple of benefits that we get from QMS but let me summarize it
with JULIE.
J- Journalize processes which helps define areas for improvement;
U- Understand the need of customers;
L- Lessen human error, thus, increasing productivity and efficiency
I- Increase customer satisfaction; and
E- Ensure compliance with standards and regulations

QMS plays a vital role in making our customers happy and attracting more
customers. Hence, we at Magsaysay unceasingly look for ways to improve
our systems and processes. We have been updating our policies and utilizing
the power of technology to ensure that we provide quality customer
experience.

With your contribution and support of everyone in the organization, we can be
sure that we will constantly give excellent services to sustain our goals and
achieve customer satisfaction.
Welcome to Magsaysay and as your QMR I am so happy to be part of your
journey.