Page 74 - Thailand Post Annual Report 2024

Part 1
Overview of the Organization
Part 2
Business Trends
Part 3
Business Model
Part 4
Strategies and Resource Allocation
Part 5
Risk
Part 6
Corporate Governance
Part 7
Operating Results
Part 8
Other Information
Stakeholder Group (Major Group)
Stakeholder Group (Minor group)
Internal units/ personnel
- Executives
- Employees/ workers - Affiliatedcompanies
- Internalunitsanddepartments - Labor unions
Operating
Systems & Metropolitan Operating
Occupational Health & Safety Department
Corporate
Efficiency Development
Digital Business
Corporate
Efficiency Development
Internal Audit Office
Corporate Strategy
Needs and Expectations of Stakeholders
Results of Implementation of the 2024 Stakeholder Engagement Building Plan
Organizational level plans, 7 plans
Engagement Model
Frequency
Responsible Line of Work
• Product and service development that responds to customer needs and behavior.
• ITsystemdevelopment to enhance operational efficiency.
• Good management
• Consistently good performance and competitiveness
• Improvement of operational processes to be faster and more efficient
• Environmental management and participation in social responsibility and good image creation
• Cooperation with alliances in other business segments to create a new revenue base.
• Cooperation with partners to create
a new revenue base.
1. ServiceStandardPlan:Phase2“MaintainingStandards”
THP creates a professional service culture to ensure standardized professional acceptance and delivery services.
Participation
Annually
2. Plan to review safety, health and environment at work
THP has inspected, assessed, and improved the safety, health and environment at work to meet the established standard and to ensure safety of operators.
Participation
Annually
3. Plan for Commercial Utilization of Vacant Spaces
THP has approved the commercial use of vacant spaces, which were advertised for lease on its website and external platforms. Currently, all available spaces have been leased as targeted.
Participation
Annually
4. Plan to organize training to give knowledge on PDPA to THP personnel
THP organized a training course on the Personal Data Protection Act, B.E. 2562 (2019), (PDPA) for its personnel.
Participation
Annually
5. THP Corporate Culture Enhancement Plan
THP creates awareness of the new corporate culture for personnel across the organization.
6. Knowledge Management Plan on Internal Audit
THP disseminates knowledge from internal audit findings to systematically and continuously enhance stakeholder operation development.
Participation
Quarterly
Participation
Annually
7. Eco-efficiency Development Plan
THP operates in an environmentally friendly manner, aiming for net-zero greenhouse gas emissions in alignment with national targets.
Participation
Annually
72 Thailand Post Company Limited