Page 75 - Thailand Post Annual Report 2024

Part 1
Overview of the Organization
Part 2
Business Trends
Part 3
Business Model
Part 4
Strategies and Resource Allocation
Part 5
Risk
Part 6
Corporate Governance
Part 7
Operating Results
Part 8
Other Information
Needs and Expectations of Stakeholders
Results of Implementation of the 2024 Stakeholder Engagement Building Plan
2. GovernancePlanforSubmittingMatterstothe
THP Board of Directors
THP monitors the implementation of resolutions and observations from various subcommittees to ensure relevant departments acknowledge and take necessary actions.
Engagement Model
Frequency
Responsible Line of Work
• Qualityproductsand services and proper, flexible and competitive service fees.
• Completeness, consistency, accuracy and timeliness of information.
• Operationsthat efficiently respond to policies, directives and plans
• Goodrapportand coordination with stakeholders.
• Adequateand appropriate wages/ benefits
• Operationalsafety
• Accuracy, reliability and quickness of THP’s information
Line of Work/ Office level plans, 14 plans
1. EnvironmentalManagementDevelopmentPlanin
THP Business Operations (Green Office)
THP develops and manages environmental initiatives in office operations to reduce greenhouse gas emissions from office operational processes in internal units.
Participation
Annually
Participation
Quarterly
3. Plan to Enhance Knowledge and Understanding of THP’s Stakeholder Database System
THP provides training on the stakeholder database system to ensure that responsible employees can correctly access the stakeholder database system.
Participation
Annually
4. THP Marketing Communication for Officers Who Provide Services
THP communicates important news regarding products, services, and marketing and sales promotion activities to employees as much as possible in a timely manner.
Participation
Annually
5. Plan to provide knowledge of cyber security for digital business personnel in 2024
THP has organized training for digital business personnel to give them knowledge of cyber security and enable them to prevent cyber threat.
Participation
Annually
6. Plan to Develop Sales Team Capabilities
THP has organized training to educate its sales personnel in order to meet customers’ needs and be able to maintain and expand customer base to achieve the established target.
Participation
Quarterly
7. Plan to Develop Fulfillment Warehouse to Accommodate e-Commerce Customer Demand
THP enhances its automated warehouse system and optimizes warehouse space to accommodate the needs of target customer groups.
Participation
Quarterly
Secretarial & General Administration Department
Secretarial & General Administration Department
Corporate Strategy
Corporate Strategy
Digital Business
Marketing & Business
Marketing & Business
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