Page 77 - Thailand Post Annual Report 2024

Part 1
Overview of the Organization
Part 2
Business Trends
Part 3
Business Model
Part 4
Strategies and Resource Allocation
Part 5
Risk
Part 6
Corporate Governance
Part 7
Operating Results
Part 8
Other Information
Stakeholder Group (Major Group)
Stakeholder Group (Minor group)
Partners
- Business partners and co-investors - Network of postal service points
- Partners supporting the operations
Needs and Expectations of Stakeholders
Results of Implementation of the 2024 Stakeholder Engagement Building Plan
Engagement Model
Frequency
Responsible Line of Work
• Cooperationwith alliances in other business segments to create a new revenue base.
• Beingabletocompete with THP’s competitors.
• Accuracy,reliability and quickness of THP information.
• Goodrapportand coordination with stakeholders.
• Growingtogetherwith partners.
• ITsystemsupporting joint operations.
• Transparency, compliance with laws, rules and regulations, verifiable information.
• Contractual compliance.
• Proposalofnew methods/ technologies to improve products/ process
Organizational Level Plans, 3 Plans
1. Plan to enhance capabilities of agency service point network
THP has managed to constantly expand EMS service points to potential locations in collaboration with new partners.
Collaboration
Annually
2. Plan to conduct Cold Chain Express Transportation Business in Collaboration with alliances
THP collaborates with alliances to transport temperature-controlled items.
Collaboration
Monthly
3. Plan to build relationship with partners/ alliances
THP presents the selected projects for approval to implement these plans/ projects.
Participation
Annually
Line of Work/ Office Level Plans, 3 Plans
1. Energy Management Plan within THP in Collaboration with PEA
THP collaborates with the Provincial Electricity Authority (PEA) to apply modern technology for efficient energy management, aiming to reduce electricity consumption according to the set targets.
Collaboration
Quarterly
2. Plan to Use IT Systems for Data Verification in the Know Your Customer (KYC) Project
THP uses IT systems to verify data, enabling accurate payment for services in the Know Your Customer (KYC) project for partners/ alliances
Collaboration
Monthly
3. Collaboration Plan between THP and Partners to Develop Courier Lite Service
THP collaborates with partners ready to develop a new international service model.
Collaboration
Annually
Operating
Systems & Metropolitan Operating
Corporate Strategy
Corporate Strategy
Corporate Strategy
Marketing & Business
Marketing & Business
Annual Report 2024 75