Page 92 - Thailand Post Annual Report 2024

Part 1
Overview of the Organization
Social Dimension : S
Part 2
Business Trends
Part 3
Business Model
Part 4
Strategies and Resource Allocation
Part 5
Risk
Part 6
Corporate Governance
Part 7
Operating Results
Part 8
Other Information
Sustainability Factors
Management of Sustainability Factors in 2024
Objectives and Goals
- To focus on business management that meets the needs of customers, communities/ society, and relevant persons throughout the value chain in order to deliver value to all groups of stakeholders.
- To focus on development of skills and expertise of personnel all over the country to deliver services that exactly meet the needs of and create a better experience for customers and the general public.
Operational Guidelines
- To deliver services that meet specific needs and provide a better experience for customers and the public. In social dimension, the 5 sustainability factors that are given importance are as follows :
S1 : Enhancingqualityoflifeandeconomiccapabilitiesofcommunities,ruralsocieties,andentrepreneurs through technology
S2 : Development of Labor Skills and Potential toward the Digital Era
S3 : Management of Human Capital for Sustainability
S4 : Management of Relationship, Building Engagement with Alliances/ Partners/ Suppliers and
Stakeholders
S5 : Human Rights Management
- To achieve the sustainability goals above, THP has short- and long-term action plans, totaling 10 plans, as follows : 1. Plan for delivering medicines and medical supply to online doctor consultation platforms
(Additional plans)
2. Significant plan to support communities (Post Linking Happiness)
3. Personnel development plan to support Digital Transformation
4. Plan to build THP personnel engagement
5. Plan to strengthen THP organizational culture
6. Performance evaluation plan to analyze competency gaps for personnel development
7. Plan toward Service Standard
8. Plan for THP’s corporate image communication
9. Plan to develop THP’s Customer Relationship Management (CRM)
10. Plan to develop post offices for serving vulnerable users
Indicators and Performance
1. Proportionofpersonnelwhohavedevelopedskillsandcanservecustomersasrequired 2. Customerloyaltyindex
3. Newlyaddedcommunityenterprisesthatgenerateincomeastargeted
4. Levelofengagementwithkeystakeholders
Resource Consumption (Energy/ Air/ Water/ Waste/ Ecosystem)
Number of partner affiliates providing online doctor consultation platforms (entities)
Index for measuring engagement of
employees/ permanent workers/ workers/ contractors (turnkey)
Level of awareness of organizational culture of employees/ permanent workers/ workers
Percentage of employees/ permanent workers/ workers who have developed necessary digital skills (%)
Overall customer satisfaction level with THP (Point)
Number of communities/ network partners involved in the project (communities/ network partners)
Total income of key community enterprises (million baht)
Performance in 2024
3 3.9
98.38 80.61
4.63 points
4 communities 23 network partners
3.7
90 Thailand Post Company Limited