Page 22 - OPM_PPT

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Product-Process Matrix for Processes
Less Customization and Higher Volume
Product Design
(1) (2) (3) (4) (5)
One of a kind Low volume, Multiple Few major High volume
products, made low products products, high
Process to customer standardization moderate higher standardization,
Characteristics order process volume volume commodity
products
Less Complexity, Less Divergence, More Line Flows Jumbled flows, ใช้สําหรับ process
(1)
Complex and
Project
highly customized
process, unique
sequence of tasks
(2)
Job
process
complex work with
many exceptions
(3)
Batch
Disconnected line
process
flows, moderately
complex work
Line
(4)
Connected line,
routine work
(5)
Continuous
process
flows, highly
repetitive work
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