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Major Decisions for
Effective Process Design
การเรียนการสอนเท่านั้น
Customer Involvement Resource Flexibility
Low involvement Specialized
High involvement Enlarged
Process Structure Strategy for Change
Customer-contact Process Effective
position (services) Reengineering Process
Product-process Process Design
position (manufacturing) ใช้สําหรับ
Improvement
Vertical Integration Capital Intensity
In-house Low automation
Outsource High automation
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